Novotel Wollongong Northbeach

I had the most wonderful room with a fabulous view. Lovely to watch the sunrise each morning. The room was ready for check in extremely early. This was a delightful surprise. Julie at Reception was very helpful, personable and professional. All Staff at North Bar and Housekeeping were friendly and helpful. It was a perfect stay.

Though only a very short stay, it was just lovely. We chose to use the parking facility, not expensive and easy to access. Great location, on the beach with lots to do. Online check-in was great. The interior of the hotel was immaculate very clean with a beautiful ambiance; staff extremely friendly. In particular, the room (with 2 queen beds) was very spacious, beds comfortable and very clean with views of the ocean. Very impressive.

We had a really good stay overall. The location was excellent, amenities were great, and breakfast was enjoyable. The woman at reception was very helpful, especially when assisting with our additional night’s booking, though it seemed there were some system-related issues. Service levels could be improved—our water jug took over two hours to arrive, and some other items we requested never came, so we ended up buying our own. There was no porter service available, which we had hoped for. With a few service improvements, this could easily be a top-notch experience.