Hotel Grand Chancellor Townsville

If you're a shopper like me, you'll love the location as there's plenty of variety within the centre. This property is straight across the street from the Cowboys Leagues club. You could walk to the stadium as well from here and not worry too much about having a bevvy. The views from the Grand Chancellor in Townsville is absolutely breathtaking with blackout curtains which open up to a full sight of the city and surrounds. I'll definitely return as the weather in August was superb and outside of school holidays. Well priced hotel which was clean, practical and a great location.

The service from the reception staff was impeccable over my three day stay. They were exceptionally helpful, friendly and understanding, couldn’t do enough. thank you! The location was also amazing - so very convenient! The room, on the other hand, left a lot to be desired. Paint was peeling, there was no phone (made it difficult to call reception or order room service), and a missing TV remote. The bes was very comfy though. Also, let’s talk about the shower. I’ve travelled a lot and can honestly say this was absolutely the worst hotel shower I’ve ever encountered. Water pressure was great when the cold was turned on. On ‘hot’, it was literally a trickle. Also, ‘hot’ was Luke warm. I was literally shivering after a hot shower. I would have asked for another room, but I know the hotel was full.

An older hotel that has been refurbished, check in staff were great, we chose a room with a balcony intentionally - balcony is very small and shows the building's age - bannister was loose, not somewhere you'd want to sit (and unlikely a room chair would fit out there). We were on the 17th floor, street noise was fine until musice at the markets started around 0730, I wouldn't stay here on a Sat night again unless I planned for an early start. In general we had a comfortable stay until the morning - at approx 8.40 we had intended to go get breakfast but the lifts wouldn't work. None of them, including the service lifts. I walked down to the next floor to see if theirs worked, no luck. We tried to call reception to confirm what was happening but the phone in the room simply didn't work (plugged in but no dial tones). One of us has mobility issues so we knew if we were going to have to take the stairs down 17 flights, we'd have to start soon. Tried to call reception from our mobiles to get more info, no answer for 20 mins. Packed up our bags and when we tried lifts again at approx 0915, they were working. On check out when I asked, the young gentleman said they had a fire alarm on level 5 so the lifts have to be shut down. That is fine but it is unacceptable that they don't have a way of those on other floors to know what is happening. Particularly if the room phone doesn't work at all, and reception don't answer. Will never stay here again and will be telling visiting friends and family to avoid, not worth the risk.