Der Schlosswirt zu Anif Biedermeierhotel und Restaurant

Exquisite. This hotel is truly a work of art, from its location, style to the absolute best customer service. Exquisite is the word we do not want to use loosely. We’ve been to these kind of places all over Europe but this one topped it off. it’s beyond words to express how we fell in love with this place. We recommend this hotel to those with very very high expectations. Many thanks to all who made this unique experience possible for us.

Wonderful boutique hotel with friendly service and great breakfast. Quiet location with easy parking. I stayed here a couple nights with my family as we toured Austria. It served as a great base to explore the Salzburg area with easy access to the city and attractions farther south; Berchtesgarten, salt mine, Hohenwerfen, etc.. You do need a car to best use this hotel since it’s outside the city center.

Unfortunately, our experience was disappointing. We had booked and fully paid for a two-bedroom apartment through Booking.com, receiving both a confirmation and arrival instructions, including a message suggesting we reserve a table at the restaurant. Upon arrival at 6:30 PM with two hungry children, we were told that our room had already been given to someone else. The receptionist was dismissive and blamed the situation on his manager, who had allegedly informed him at 3 PM – yet no one contacted us through any of the many available channels (email, phone, or Booking). Had we been informed in time, we could have calmly arranged alternative accommodation, and the situation would have been understandable. Instead, we were offered two smaller rooms, which did not match what we had booked, yet at the same price. For a family with children, this was far from ideal. The overall handling felt unprofessional – especially the receptionist’s attitude, with an ironic smile and his hand self-importantly clasped behind his back. There was no willingness to communicate the issue in advance or prevent the unpleasant situation. Two stars for the appealing photos and a fairly decent kitchen – but unfortunately, we cannot recommend this place.