Hotel Schloss Durnstein

Charming hotel in a castle. Place looks great and feels luxurious, the view on the river, nearby hills and the sunset are amazing. We usually stay in places up to 4 stars, but this place being a 5 star hotel gave us some of the little things that made the experience so much more special. First it is a real castle, rooms are decorated with antiques, the fixtures are in golden colour. It is all in good, but a little worn condition - perfect balance of having the feel of genuinely old, but very well maintained place. The staff is very nice, they all engaged in polite conversations and shown interest in our kids to make them feel a bit special. They took care about or cycles and luggage. I believe the owner was attending the reception desk when we were leaving the hotel and she was also very nice to us. We got the voucher to the nearby place for a glass of local wine or juice. The minibar in the room was free of charge. There is no alcohol, but a decent amount of snacks, mineral water and local, freshly pressed juices to enjoy. Same applies to spa - there is a fridge with soft drinks which are complimentary for the visitors. Outside swimming pool is very nice as well as spa underground (even if it is not too big and not offering 8 different types of sauna rooms like some modern places does). Other little touches were the shower gels with little prince on the tube for our kids or size and colour appropriate bath robes waiting for us in the room when we arrived. All these things we were not expecting or needing, but made our stay so much more relaxing and enjoyable. Restaurant in the hotel is very nice, food was good and the staff’s attention complemented the overall experience of the place.

Nestled along the serene banks of the iconic blue Danube River, every detail of this hotel gives charm and elegance. I was here many times, and always impressed by the warm hospitality of the staff and the exceptional culinary delights offered by the restaurant.

WE PAID 1020 EUROS FOR ONE NIGHT!! This Hotel is the worst Hotel I’ve ever been to. It started with the food in the restaurant. I ordered something of the menu where clearly was no meat mentioned. The dish tho contained almost only meat. Then my main course, the ravioli, was drowned in butter. I couldn’t even pick it up with the fork that’s how oily it was. My boyfriend ordered pasta with tomato sauce and you could taste that the sauce was store bought. Then forward to the night. It was almost midnight and there was a 20 cm Centipede in my room along with 3 big spiders. I was obviously scared and called the night doorman. He didn’t offer any help and told me on the phone "what am I supposed to do" and seemed extremely annoyed. After repeating myself many times and explaining that I am scared he told me, I could have another room to sleep in. I asked him twice to come and remove the centipede or call someone to do so, but he said that wasn’t his job. So when we got to the reception, to get the other room, he assured me twice that the room wouldn’t cost me anything since I booked the villa for over 1000 euros. So he assured they wouldn’t charge us. When checking out the front employe that worked on Wednesday August 6th 2025 at the time of 10:45 am, told me I have to pay 120 Euros additional for the room. I explained that the night doorman said something else, but the women was very very rude and only started a Discussion with me . We didn’t even use the bathroom in that room, we only slept in the bed. The women said we should be thankful that we don’t have to pay more for that small room. On top of that my boyfriend called beforehand, to ask if the parking space is wide enough for his car to fit and they said yes, but when we got there the car couldn’t pass the entrance, because it wasn’t wide enough, so the car stood outside all night at a parking space with a shield saying that it would be towed. So all in all this is the worst place I have ever been to and I would recommend getting a hotel room somewhere else in melk or Krems, because this is definitely not a 5 Star hotel and a big big scam!!!!!!