Sheraton Gateway Hotel In Toronto International Airport

Shiva at the &More Restaurant is next level customer service. As an aside my daughter said she turned 18 yesterday and he brought her a cake with a candle and a personalized card written in calligraphy. I have truly never had better customer service. Shiva is the best and has apparently been here for 21 years! Love him! Actually don’t want to leave!

I've made this hotel my go-to for the night before my flights home from Toronto. It's incredibly spacious, surprisingly quiet, and immaculate throughout. It's a genuinely amazing hotel, made even better by opening right up into Terminal 3, which is ideal for very early morning flights. Oh, the food is really good and I don't mind expensing that either.

Not a very friendly welcome, a lot of people waiting to check in and only two staff available. But the biggest issue was the attitude of the bell hop - we were six people, with eleven pieces of luggage - while admittedly a lot I don’t think this is unreasonable and we had no problems with any of the other 4 hotels we had stayed at previously in Canada. Here the staff seemed very reluctant to help us and heavily implied they needed payment to do so. While I am happy tipping, I don’t expect that to be specified as a requirement up front - that seems like extortion to me for a service I am already paying for when I book the accommodation! It really made our arrival very unpleasant and I would suggest management look into this. The room itself I must say was comfortable and spacious. Although we missed breakfast we ate lunch at the hotel and this was quite decent. Of course the location can’t be bettered if you have a flight!