Boutique Hotel Luxe

The location was excellent just 200 meters away from harbor and old town. The room was very spacious with great view of sea and cruise ships. The bathroom was equally good. Though the lobby was little small but it was very well done. They had a small gym, sauna, jacuzzi, hot tub and spa at underground level. The breakfast was was very good served at lobby level restaurant. The best part of this beautiful boutique hotel beside location was their reception staff who were always ready to help the guests with smiling faces. Full value for money.

Location was great. Outside the hubbub of the Riva and palace area, but just a 5 minute walk to both. Staff was courteous and consistently friendly and helpful. No pretense whatsoever. The ladies in the breakfast room should be especially commended. They do a great job. The lobby was comfortable and very clean, although the lobby AC was out while we were there. The gym facilities were clean, well equipped, and adequate. I might have used the spa, but you had to allow staff at least 30 minutes to get the sauna and hot tub ready. Our room was comfortable, clean, and well equipped, except it didn’t have a smart TV and there were no channels in English. The AC worked well. The room was refreshed daily. We stayed 5 nights and would liked to have stayed longer. I recommend this hotel for couples or individuals for cleanliness and location.

Avoid this hotel – not worth the price or the headache. We booked a 5-Day stay here based on positive reviews and were deeply disappointed. From day one, our room had fire ants, which we immediately reported. Despite multiple follow-ups, the hotel only offered a different room on the third day — well after we had already endured ant bites and discomfort. At that point, it was too little, too late. The property is poorly maintained and managed: Elevator safety is a serious issue: it dropped an entire floor while my partner was inside. Later that night, it stopped working altogether, forcing us to climb stairs at 4 AM after returning from an event. Shower was clogged for a full day, and we had to manually remove hair from the drain. The gym is extremely small and under-equipped, far below expectations for a 4-star hotel. Breakfast was inedible, and there was little to no effective customer service. While a few staff members were polite and tried to help, the overall management was unresponsive and dismissive. We asked to speak with a manager multiple times and never received a call back. Despite reaching out through Expedia, Amex Travel, and Chase Travel, none of the booking agencies could reach the hotel because their phone system was conveniently down. We paid over $400 per night and were treated like an inconvenience, not guests. The hotel still refuses to issue any refund, claiming that an "upgrade" offered on the third day should have resolved everything — even after days of ant bites, broken facilities, and terrible service. As promised to both the property and ourselves, we’re leaving this review with deep disappointment. There are far better hotels in the same or even lower price range — do yourself a favor and stay elsewhere.