16 Hotel

It is unethical and unacceptable that I was not informed of the current state of the hotel and its lack of facilities when I booked. The renovation currently underway starts with hammering and drilling at 9 AM and continues until 6 PM. The air is full of dust and smells of smoke and paint, which is likely a health hazard. There is no reception area, no bar-lounge area, and no breakfast service as advertised. There are no hotel staff—you are sent a 6-digit code that opens the front door as well as your room. In the very drab room, there is no bedspread (only a bare duvet), the pictures have been removed from the walls, the toiletries consist of liquid hand soap only, and there are no tea or coffee sachets with the tea kettle. Unfortunately I had a non-refundable reservation for 2 nights. Could not have tolerated any more—it was a miserable experience!

There is no reception at the building which would be fine, they give you the code to enter to the building and to the room, the code was not working to enter to the room, contacted with their customer service, take a long time, the cleaning lady also couldn’t open the door, finally 10 minutes later the new code was working. Second day: code not working again, texted and called customer service for 10 min they was not reachable during the day, finally they picked up the phone, they sent the cleaning lady again, she couldn’t open the door, sent a new code, not working again, only the third code was working. Second time wasted 20 minutes locked out outside, tried to check out and get refund but they refused, tried to talk with a manager, of course it was not available. The customer service acting like it’s my fault and I can not handle the door (and the cleaning lady also) they just so arrogant and disconnect the phone. Terrible attitude

the hotel is good, clean, the bed is good, there is even a good TV, but why did I give it one star? because from 8:00 to 17:00 there is the sound of a hammer drill and a drill, it's just awful