6717 Nature Hôtel & Spa Le Clos des Délices

This is an amazing place. Better than Atlanta.

Stayed at this hotel for 3 nights during a business trip. The hotel has been renovated and my room, very large and well equipped was excellent. Although the matras was very hard. Breakfast lunch and dinner where also great and the staff was very nice and helpful. I was a bit surprised that in the restaurant many young staff member struggle to speak English. And the first evening when we had no French colleagues we even felt some avoided us. Maybe a little training, even to explain a customer that you have a colleague that speaks English, or you speak german would have been nice. Still many older staff at reception and the gardener ( who suggested me a route to walk at 7 am in the morning) where helpful with a combination of German and English. The gym is small but the equipment is new, clean and works well. My colleagues where enthusiastic about the spa. I am looking forward to go back to this hotel!

My advice - find another hotel in this area, there are many. Truly disappointing service here, and a lack of accessibility of older people. Half of the hotel consists of out-dated rooms that are poorly maintained. The elevator was broken, but we weren’t advised by the hotel ahead of time. They were aware that we had an 81 year old travelling with us, and rather than move her to a room with access to an elevator, they suggested that she take the stairs and walk outdoors where it is icy. We even spoke to the hotel manger who had no interest in helping (or salvaging an extremely poor guest experience). Appalling - will not be back.