8969Cp

I recently stayed at Serena INN for a short business trip and was very impressed with the experience. The room was clean, quiet, and comfortable — just what I needed after long work days. The staff were friendly and helpful throughout my stay, and check-in was quick and smooth. Wi-Fi was reliable, and there was a good desk space for working, which I really appreciated. It’s a great place if you’re looking for a calm, professional environment with good service. I’d definitely consider staying here again next time I’m in town.

What a wonderful experience at Serena the staff Cecelia greeted me with a smile and cheerful demeanor. It was easy to set up and book the rooms on top of it being conveniently located next to universal and Disney. The place was super clean and every thing worked as expected with wifi. It was a peaceful sleep, no outside sound disturbing rest

I was in true shock with how bad this place was. Booking.com had the reviews set as good and when reading the reviews, it seemed good as well. At arrival, I was given a room and when I entered… the room was full of some women’s stuff. She was not there and that gave me a really eerie feeling. Alerted staff- got put in room 229. Yall, the roaches was swarming. I had to get online to work so I didn’t immediately leave. The room was not clean.. like dead roach bodies on the towels. The roaches were so bad that I tried eating lunch at the little table in the room and roaches started coming out of nowhere towards me. It was scary forreal! Then, this is not including the sketchiness of the people staying there.. how the doors look like they have been kicked in many times. I felt unsafe, dirty, and it was giving me low vibrations. Luckily, booking contacted the front desk and the hotel agreed to refund me my money, plus let me stay there that day for free to find somewhere else to go. I always want to say something positive because everything is always all bad. The staff was super nice. Especially the older man who was working that night. He seemed very caring but he also seemed almost worried about me which in return made me wonder if I was safe?