A Rosa Sylt

Perhaps it was because we had just stayed at Budersand Hotel and had an exceptional time, but we were completely disappointed with our stay here. I am genuinely shocked this hotel has a five star rating as it feels more like a Marriot or Hilton. The check in process was underwhelming and they charge for parking, which I'm not sure why, but it feels a bit cheap to add a parking charge at check in, you should just include it in the price of the room when you have so much parking available. The pool was freezing and the spa area was not clean. There were Band-Aids piled up in the corner of one of the saunas and the hampers for the towels were overflowing. The hallways leading to rooms were scuffed up with paint and wallpaper peeling off. One positive is the breakfast buffet exceeded our expectations as there is a lot of variety including fresh juices and microgreens.

Expectations were high, due to the money I spent. Considering the category of this hotel, my stay was okay: - I wasn’t too impressed by the food choices at dinner. Dishes were cold because they didn’t heat up the plates. - Some of the staff at breakfast couldn’t speak German. Not even the basics. - No coffee machine in the room. - No kid’s pool. - No ladies sauna. - Gym area is a bit small for my taste and so is the TV in the suite. - Cocktail menu at the bar only had the absolute basics. I expected something more exciting. - The drinks at the bar don’t come with nuts - you have to directly ask. - I forgot my jacket and they promised to call me to let me know whether they found it. They never did. What I liked: - Coffee at breakfast was great - very friendly staff at dinner and at the bar - the spa area was wonderful - kids area near the buffet restaurant - the guy at the bike rental was really nice and the bikes were of good quality for a reasonable price - kids loved the “mini club”

**Subject: Disappointing Experience at A-ROSA Sylt Spa** Dear A-ROSA Sylt Management, We recently stayed at your hotel with great anticipation, having specifically chosen A-ROSA Sylt for its renowned spa facilities and diverse range of treatments. However, our experience was far from what we expected, leaving us deeply disappointed. On our first day, we were eager to book spa treatments, only to be told that there were no available appointments for the entire duration of our stay (initially one week). We were further informed that many of your spa staff had either resigned or were on sick leave, severely limiting the availability of services. This was extremely frustrating, as the spa was the primary reason for our visit. We were directed to an alternative spa, which unfortunately was also fully booked. To make matters worse, we were informed that even the waiting list for treatments at your hotel was so long that it was essentially unavailable. We had no option to be placed on it, and there was no clear solution offered. When we expressed our disappointment, we were told that we should have booked treatments in advance, but it's unreasonable to expect guests to book spa treatments before even securing their hotel reservation. Additionally, we found the available activities to be extremely limited, further diminishing our overall experience. In the end, we were so dissatisfied that we checked out earlier than planned and sought accommodations elsewhere. This was far from the relaxing and pampering experience we had hoped for. We trust that you will take these concerns seriously and address the staffing and booking issues to prevent future guests from having the same disappointing experience. Sincerely, Anna Andresen