A Sacred Mountain Retreat

We love it, it's out of this world. Can't believe we found this treasure. This is definitely our most favourite place so far on our travels, the room was luxurious and of a very high standard of cleanliness and appointed beautifully. The fittings are superb with every detail in place and with added personal touches that make it perfect. The hosts are lovely, Tony delivered our breakfast each morning, and shared his local knowledge of great surf spots and places of interest for us to visit. The food was fantastic too, we had a seafood platter banquet to celebrate our anniversary, it was huge with lobster and home made desert afterward. We couldn't finish all our meal but I'm still dreaming of it. Everything about this place was perfect, we're coming back for sure and definitely having the Seafood platter again.

Magical spot, cabin was clean and comfortable, check in is easy and loved the complimentary treats.

My husband and I were on our honeymoon doing a road trip down the coast and booked in here for 3 nights. When we arrived we noticed straight away the fly screen was full of holes (which we were later told is because of a kookaburra) and when we walked inside it felt so hot, stuffy and musty and were disappointed to find pedestal fans and open windows as our only cooling option - I didn't think to check if the cottage had aircon when booking as you assume for $300 a night that you're getting aircon? The decor was really dated and tacky - might suit some peoples tastes but definitely not ours and I didn't feel comfortable in there, especially not on the leather couch with flaked off parts. We contacted Penny the owner regarding the fly screen and she said her husband Tony would come and fix it. He eventually did come with a roll of fly screen but I don't know why this hadnt been fixed before our stay. We were quite unhappy with Tony's attitude - he was condescending to us when I told him we weren't happy with the cottage and it wasn't what we expected for $300 per night. He said they have a ton of 9 star reviews but 'there's always one who's got complaints' - I can't say I have ever complained about a hotel and usually just deal with it if we don't like something but given the price we paid and my high expectations I was just really disappointed, and upset by that comment! I've worked in customer service, so was surprised that Tony did not attempt to hear us out at all, he made me so upset by his lack of empathy and understanding that I had to walk away as I was getting teary. We ended up leaving- we didn't want to be there after this whole ordeal, and we managed to find last minute accommodation elsewhere. We would rather wear the $900 cost. Fortunately Penny contacted us later to offer a partial refund.