Abion Villa Berlin

Truly excellent hotel. Perfect quiet location. Off the beaten track slightly but a lovely walk or rapid train ride to either east or West....bellevue station only a 5 minute walk away. Brilliant breakfast. Wonderful biomarkt next door. Excellent Italian restaurants nearby. Secure underground parking accessible from foyer. Can't comment on some negative reviews, our stay (one week) was fantastic. Would definitely rebook another trip here

I have never had a more negative customer service experience staying at a hotel. My husband booked the suite for the Berlin marathon through Expedia and we paid Expedia directly, knowing we would just pay taxes upon checkout to the hotel (this was confirmed at check-in and check-out as well). When we came back to the US, the hotel overcharged us again TWO EXTRA times for the exact booking cost. The first was removed, but the second charge was retained. We called the hotel asking for an invoice which the desk representative somehow could not provide unless a manager was available (we spent 20 minutes on hold to be told this and were charged exorbitant int’l calling fees), and did not offer to give us a call back. We emailed the hotel three times afterwards, and on the third try, they finally provided the invoice which showed the overcharging. We ended up calling Amex, which resolved the issue with no help from the hotel. Will never stay here again as a result (even though the room and breakfast were great). A good stay was ruined permanently by bad payments management.

I booked executive deluxe room with large windows, large bed, etc. Instead when I checked in, they placed me in the underground floor with small window and river on the level of bed behind the window. The receptionist told me that they sold all rooms I booked and I should live in basement even though I paid for premium room.