AC Hotel by Marriott Pleasanton

The AC Hotel Pleasanton is a fantastic stay! Modern, clean rooms with a sleek design. The staff were attentive, and the location near Stoneridge Mall is super convenient. Great amenities and a relaxing vibe. Perfect for business or leisure travelers. Highly recommend!

I usually like coming here, but my last visit left a sour taste in my mouth. When I entered the shower, I realized that they did not refill the body wash, and it was completely empty. I am already in the shower and can't leave to call somebody, so I had to use shampoo as body wash. That is really inconsiderate and downright lazy of the housekeeping staff to not refill the shower essentials when they can see that it's empty. They need to hire better housekeeping staff or tell the ones that are there to do their job.

My partner and I stayed at the AC Hotel Pleasanton for a wedding during Memorial Day weekend 2025. We had a late check-in, and while our initial impressions were good with pleasant staff and quick experience, the next morning, my partner sustained an injury by stepping on a piece of glass in the bathroom - leaving him with two cuts that required using the nearly the whole box of tissues provided in the room to apply pressure and clean the blood. We did not break anything so it must have been from a previous stay. When we called the front desk to explain and politely request for a new box of tissues and basic first-aid items like a disinfectant and bandaids, only the box of tissues and a single bandaid were brought to our room. When we asked for more first aid items, he said he would return but never did. We decided to go down to the front desk ourselves once the bleeding was under control to explain the situation and ask, once again, for first aid items. Surprisingly, they initially said they didn’t have any first aid items. After expressing concern they didn't have those items for guests on their premises, they started calling around and finally found a small first aid kit. I don’t believe this response meets the level of care or concern appropriate for a guest injury that occurred on hotel property. Ultimately, we were left to handle the injury on our own and did not feel supported or taken seriously. (Photo shows only one of the cuts sustained and the glass we found on the bathroom floor.) If this is how they "take care" of guests with injuries sustained by the fault of the hotel, I do not recommend anyone to stay here.