AC Hotel by Marriott San Juan Condado

I had a great stay at this hotel! The location was perfect, walking distance from many shops and the beach. The hotel itself was clean and comfortable. The staff was exceptional; friendly, attentive, and went above and beyond throughout my visit. I had an issue with my TV, and it was addressed quickly with no hassle. What really stood out was how the staff continued to check in on me during my stay, which I’m not used to, but definitely appreciated. I’d absolutely stay here again and highly recommend it to others.

We had an issue with bed cleanliness on our first day. The front desk manager addressed the issue promptly and provided the right level of service. I was impressed that she shook my hand upon meeting. A small, but welcomed gesture. This hotel has a great location. The staff, especially at breakfast, were all friendly and approachable. We visited for San Juan Pride and were quite sad to see the hotel did not fly and Pride flags. It is on the parade route and actually suggested as a place to stay for Pride. Hopefully Marriott will do more to show their Pride in 2026! The biggest downfall is the resort fee. We did not use any of the beach amenities. We also couldn’t keep up with when the food/beverage credits applied and where. This really feels like a way to cheat the customer. I would much rather they charge a fee if you want to use the beach amenities.

My stay at this hotel was OK. I love the location as it was very walkable and had many restaurants and stores that were nearby. However, the room was not worth the price paid as the sofa bed was highly uncomfortable and had a strange odor. the partial ocean view is barely any view and is not worth paying the extra for it. After waiting for the room to be ready for about an hour, I would’ve expected it to be cleaner and to have had sheets on the bed. They also charge a $45 resort fee that they say you can use for the restaurant there but the food is very overpriced and the $45 hardly will cover anything you’ll get there so it ends up going to waste. I will say it is nice that they provide umbrellas and beach chairs for you to go to Condado Beach that is nearby. However you’ll have to get there early so that all the umbrellas are not taken. The hotel is only about 12 minutes from the airport, which is also very convenient. Staff were also kind & helpful. The hotel just needs some upgrading and it would be better.