AC Hotel Miami Wynwood

I can't talk enough about Alex and how he absolutely WOW'ed my family and I. It was 2am on Saturday 8/9 and he was so kind courteous and went above and beyond. We asked for a microwave and He warmed my food, he offered utensils and water, called the elevator for us, and wished us a good night. WHO DOES THIS ANYMORE!? This is TRUE service! Thank you Alex! Because of you we will be returning to this hotel for our next trip

I would like to say that the esthetics of the hotel was beautiful. Very nice, very clean. My problem was the room service and the fact that in order for me to warm op my food, I had to keep going to the service desk. I also didn't like that fact that the bedding was dirty when I initially arrived, there was a folded towel with snot on it , and that everytime room service would come in to clean, they would take the dirty towels but never replaced them so I would have to call the front desk to request more towels. One night, they had security bring me towels. I wasn't to fond of that. I will definitely not be returning there on my next trip to Miami

One elevator was broken when I checked in, Had to switch rooms 3 times, AC horrible, 78 to 80 degrees. Front desk not transparent and acted like they knew nothing about the problem, finally on 3rd room engineer stated waiting on parts and they were aware of the problem. Power went out too during our stay. Resort fee ridiculous. It’s a glorified Holiday Inn. Stay away, Hampton inn better next door at 3450 Biscayne Blvd, with good AC and good shower water pressure. Also parking overpriced at $25 per day, Hampton inn $15.00 in the exact same garage.