Ace Hotel and Swim Club

We came to the Ace for a quick, romantic weekend getaway and despite the summer heat, we had such a great time! Stayed at the hotel for most of the weekend. Loved spending the day by the pool in our cabana (totally worth it), and the service throughout was excellent. We had great meals at the diner, and check-in and check-out with Marty was especially lovely...he was so friendly and welcoming! He even checked on us at the cabana, which was such a sweet touch. We will definitely be back!

We had a really lovely experience at the Ace Hotel Palm Springs! We loved our room and the hotel's facilities. The gym was much nicer than most hotel gyms I've used in the past, and there are multiple pools, so we were able to escape the crowds. The food and drinks were also really great, and the staff was friendly and helpful! My only issue was with billing. I ended up getting double charged for something, when I called to have the hotel correct it they said they would, but I ended up having to call again because the correction hadn't worked. It was relatively easy to call and explain what had happened and get it fixed (even though I had to call twice) however I'd recommend double checking all your credit card statements after checking out! Clearly there's something wrong with their system. Hoping they can get it fixed soon, we definitely want to come back!

I understand this isn’t a luxury hotel, but cleanliness should still be a basic standard—and this place failed completely. Our room was beyond disappointing. The pillowcases had visible stains on them, and the throw rug on the floor was so filthy I was grossed out even stepping on it with shoes. It felt like nothing had been properly cleaned in ages. We were originally booked for two nights, but ended up leaving first thing in the morning because we just couldn’t stay another night. Thankfully, I had brought my own face towels. I had to use one to cover the pillow just to get through the night. Absolutely unacceptable. Would never stay here again.