ACHAT Hotel Bochum Dortmund

We enjoyed our stay, inclusive of sauna. Good breakfast. Clean and spacious. What could have been better out of all dishes is omlet served on breakfast - strange taste and dry. Otherwise all good. We had extra bed provided for us for free (because of 3 y.o. baby)

Very disappointing, could never be described as a 4 star hotel. Spartan room. No fridge/mini bar, No kettle or coffee maker. Double bed, with a tiny single duvet. One pillow one small hand towel in the bathroom with one small bath towel. Grey colourless decor, Breakfast was basic. The hot food was cold and one of two coffee machines was broken. I had to queue for coffee because a staff member was using the one working machine. All in all not a place to stay if you expect comfort or a warm welcome.

I’ve stayed at this hotel before. It wasn’t perfect but it was okay. However, this time was my worst experience ever. First, we were informed cars were being robbed in the parking lot next to the hotel and that we should be careful - not exactly reassuring for guests. The I was given a ground floor room and politely asked to change to a higher floor. The staff refused in a extremely rude way, claiming the hotel was fully booked. Their attitude at the reception was disrespectful and unprofessional. I woke up early, went to breakfast around 7:50 and stayed until 10. In that entire time, there were maybe 30 people. How can hotel with more than 350 rooms be ´fully booked’ yet nearly empty at breakfast. I even offered to pay extra for a better room, but they showed zero interest in accommodation me. Never again.