Acta City47

I stayed in Acta 47 in Barcelona for a few days recently. The hotel receptionist that attended to us during our stay was Francisco. He was so amazing and kind to us everyday. Said good morning to us everyday and asked us how our day was going. It was also my birthday and he personally delivered slices of cake to our room and wished me a happy birthday. He is the reason why I’d come to Barcelona :)

The hotel in itself was really nice and cozy, the staff in reception were so incredible and kind, always were there to help, but the reason why i’m not giving it a higher rating is because of the buffet/restaurant being a little bit small for my liking. The staff there was super nice too, but there was this one staff member, female, I am unaware of her name but she always wanted to have things her way, in a way. Regardless of this, I really liked the hotel!

Pier , the manager and Mark at the reception were EXCELLENT at customer service, friendliness and smile which shows their high customer service mindset. Mark was the best customer service young man of all the hotels visited and made our day with his friendliness, positive attitude and superb customer service mindset. The same unfortunately cannot be said from the guy at reception during evening and night time ! So be aware! The hotel is in a strategic location surrounded by nice cafes and eateries. But most importantly it is very near of the Sants Metro and rail station . Room was clean, small but comfortable. The only bad thing is we booked twin beds but got only one master bed. Also towels were not replaced and had to call twice to get them delivered. I do recommend this hotel as it is clean , comfortable and nearby the metro and rail station in a close to many attractions area.