Adina Apartment Hotel Auckland Britomart

Stayed in 2 bedroom apartment. Place was clean super modern and very spacious. Great touches like pod coffee, full suite of complementary tea and coffee with full kitchen. Asked for late checkout which we got and appreciated. The price we paid was worth every penny. Parking onsite for $45 sounds expensive but was worth it for the no hassle. Council parking next door if required. Would recommend and stay here again.

I checked into the hotel with my husband on 05 April 2025 and requested an invoice from the receptionist at the time of arrival. She informed us that it would be provided later. As the full amount for our stay had already been paid in advance, we expected the invoice to be issued during our stay. However, despite several days passing, no invoice was provided until our checkout on 12 April. Upon checkout, we again requested the invoice, but the receptionist informed us that they were unable to issue invoices for bookings made through Booking.com, and advised that the invoice would be provided by Booking.com. When we attempted to generate the invoice through the Booking.com app, we were directed back to the hotel with the message that invoices must be issued by the property. We raised this issue once more with the receptionist on duty around 10:00 AM on 12 April, who then stated that their system was down and they were unable to generate the invoice. We were not the only guests affected by this issue—another colleague who stayed at the same hotel also did not receive an invoice. Based on our experience, the front desk staff at this hotel appear to lack adequate knowledge of their operational responsibilities and do not demonstrate a customer-focused approach. We are still awaiting the issuance of our invoice and will monitor the situation. For travelers seeking a smooth and professional stay in Auckland, we would recommend considering alternative accommodation options. Hotels like Adina could benefit greatly from better staff training in hospitality and operational procedures.

I am writing to express my disappointment regarding certain aspects of our ongoing stay at your hotel. We booked a Premier Studio Room for 8 days starting from 5th April 2025. Due to our flight schedule, we arrived after midnight on the 5th and checked in shortly thereafter. Upon entering the room, we noticed that there was no telephone available. I immediately informed the receptionist at the front desk, who assured me that the maintenance team would be notified and a phone would be installed the next day. Unfortunately, no action was taken, so I followed up again the next day. I explained that not having a phone in the room was inconvenient, as we would have to come down to the lobby every time we needed assistance. The receptionist at that time did not seem particularly receptive and informed me that no maintenance staff were available, but that someone would attend to it the following day. As of today, 8th April, the issue still remains unresolved. When I approached the reception again this evening, I spoke to the same receptionist, who mentioned that the message had not been passed on to the maintenance team, and assured me again that the phone would be placed tomorrow. This has been a frustrating and disappointing experience, especially considering the reputation of your hotel. We chose your property expecting a higher standard of service and responsiveness. Additionally, we noticed that the room lacks basic amenities such as bathrobes and bathroom slippers, which we would have expected in a Premier Studio Room. This is our first visit to New Zealand, and unfortunately, our experience at the hotel has not lived up to expectations. A more attentive and prompt response would have made our stay much more pleasant. We hope the remaining days of our stay will be more comfortable and that the pending issues will be resolved without further delay.