Aethos London Shoreditch

It was my 1st time staying at Nobu Hotel, and definitely not last. The experience was absolutely out of this world. Rooms are spotless and very comfortable. And the customer service, absolutely incredible. Staff is always very helpful and friendly, I had the pleasure of meeting Erel and Dafy at the front desk. They made sure that everything was taken care of for me and they did it with a big smile. For me it was the best customer service ever. Overall it has been an amazing stay (it's a shame it was one night only) and I would reccomend it to anyone.

My stay at Nobu has been wonderful. The location is great. And despite having construction across the street, the noise has been minimal. Some rooms could use some more lighting, especially on the lower floors, but the rooms are modern and chic. But the best part of the experience has been the staff. First, Errol, the concierge, has been lovely. He is extremely helpful and has a kind manner about him. He even saved my passport (it fell while moving rooms)! And the woman at the front desk, Rebeeca, was also very accommodating with helping to change my room. Overall a good experience. Great staff can really make a difference in one's travel experience.

Whilst aesthetically this hotel is very picturesque and it’s clean and comfortable, and in a great location, there’s a fundamental issue with the staff to customer and inter departmental communication, which has the customer feeling the need to step in to resolve issues and chase for clarity. It feels like an issue of style over substance. The spa receptionist that took our booking seemed untrained as it was a struggle to receive treatment confirmation and to pay online. We also had to explain our issue to management and desk staff more than once when this should have been clearly stated in our reservation notes.