African Pride Melrose Arch Hotel Autograph Collection
Johannesburg · South Africa · 1 Melrose Square Melrose Arch
About African Pride Melrose Arch Hotel Autograph Collection — Luxury Boutique Hotel in Johannesburg
African Pride Melrose Arch Hotel Autograph Collection is an exceptional 5-star hotel in Johannesburg, South Africa. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, concierge, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
Spent one night at the downtown Johannesburg location for our last day after a two week Safari. Front entry way inside the hotel has a definite wow factor. Beautiful all around. Check-in was very easy and quick and front desk staff extremely friendly. Nathaniel was top notch, greeted us with “holy” water and even gave us a quick walk outside to give us the layout of the shops and restaurants surrounding the hotel. Just by chance we mentioned to him that this was also a honeymoon trip for us and would be our last evening in South Africa before flying home. When we entered our room it was littered with rose pedals with a heart shaped rose bed of pedals on the bed. Champagne with glasses and a welcoming note from the staff. Couldn’t have been more surprised and grateful. Had dinner in the evening at one of their fine dining restaurants downstairs. Excellent food, drinks and atmosphere. Again the staff was nothing but amazing. Enjoyed the continental breakfast in the morning and it was more than could be imagined. Absolutely first class. We thoroughly enjoyed our stay here and highly recommend it. Would love to stay here again when we get a chance to visit Johannesburg again.
I have stayed at this hotel four times, but my recent visit will certainly be my last. The receptionist and overall customer service were extremely disappointing. I was charged for an additional night simply for checking in at 10 a.m., without any prior notice, and they refused to provide a refund. I only realized the charge when I reviewed my invoice after returning home. A very frustrating and unprofessional experience.
The hotel itself was great — clean, stylish, and well-located. However, we had a very disappointing experience with the laundry service: my boyfriend’s sunglasses and money were taken from his pocket after handing in clothes for cleaning. This left a bad impression and made us question the overall security and trustworthiness of the service staff. A real pity, because otherwise, it could’ve been a perfect stay.