Aiden Austin City Hotel

This hotel was great. This was my 1st time to Austin, and I booked it based on location to where I had to be (wedding reception), just 15 minutes away. Checking in took longer than expected due to an unexpected tech issue with one of the front desk positions, but the employees were very apologetic & helpful with answers to various questions during my stay. The room was clean & comfortable. The bathroom was stocked with all necessary items. I made it down to the pool for a “quick dip” towels provided poolside. The hotel has a great Japanese restaurant attached and the food was very good along with the “included” breakfast the next morning. The reason for just 4 stars on location was due to all the road construction going on in the immediate area. I would definitely stay here again, it’s close to downtown Austin!

I recently stayed at the Aiden Austin Hotel for a business trip and absolutely loved it! The hotel was extremely clean, neat, and had a really cool, modern vibe. There were lots of fun things to do, including a pool, hot tub, hammock area, and even a foosball table. The breakfast was delicious, and in the evening, the hotel features a sushi restaurant, which was a great bonus. The employees were all very friendly and helpful. I can’t remember the name of the gentleman who checked me in, but he took the time to explain all the hotel amenities and even provided me with a map. After I got to my room, the staff even called to make sure I had settled in and had everything I needed, which was such a nice touch. Raul, who checked me out, was also extremely nice and made the whole process smooth. I will definitely be staying here again anytime I’m in town, and I highly recommend it to anyone looking for a unique hotel experience — not your typical chain-style hotel!

We checked in and were immediately disappointed. The room had trash on the floor, and it was extremely hot and muggy inside. My toddler even started picking up the trash and said, “It’s so dirty here.” That says it all. We were in the room for less than 20 minutes before deciding to leave — it just didn’t feel clean, safe, or comfortable. While the front desk receptionist, Raul, did offer us another room, first impressions matter — especially when traveling with a small child. Unfortunately, we were still charged for one night, despite the fact that we barely stayed and the room was clearly not properly cleaned or ventilated.