AKA Central Park

The shower water temperature was cool.almost always. Only one morning was it hot. We asked countless times for them to fix it. We were there five nights. Location was great, price good. But if your room doesn't have hot water, get a new room!!

While this hotel boasts a great location and charming decoration, the experience left much to be desired. The staff, though technically correct, were detached, lacking the warmth you’d expect from a hospitality-focused establishment. Breakfast was a letdown, with a meager display that was rarely replenished—croissants and bagels vanished quickly, and the only cheese on offer came without any accompanying vegetables. The atmosphere was further dampened by loud, unpleasant music from the kitchen, audible in the dining area. Adding to the frustration, one of the two elevators, shared by guests and staff, broke down and remained out of service for more than five days (not fixed by the time we left), leading to unbearable wait times. When we asked the manager for a tool to help with our luggage, our request was flatly refused, further highlighting the poor customer service. To make matters worse, the door to our room was comically short, leaving a gap of 3–4cm (approximately 1–1.5 inches) between the floor and the door. This resulted in us hearing everything happening in the hallway. The saving grace of this hotel was the housekeeping team, who were the kindest and most helpful people on-site. Unfortunately, their efforts couldn’t compensate for the shortcomings elsewhere. The manager would benefit from revisiting basic hospitality principles. I wouldn’t recommend this hotel.

Mediocre at best. I wanted to try this place/chain for future longer term stays in NYC or elsewhere. The room and services are below par at the price. Old coffee machine with no filter and not even an introductory a Punt of coffee for one time use. No body cream, no cotton pads or Q tips. Room service once week no matter when you get here. Prices are not low either. Positives are the gym which is adequate as are the laundry amenities (a plus for long stay). I cannot see myself staying here long term and questioning if I can stay the week I have booked and will seek to see if I can exit it. Disappointed needless to say. Ran into another guest who said was underwhelmed.