Al Habtoor Polo Resort

I had a wonderful experience at Al Habtoor Polo Resort! The atmosphere is beautiful and relaxing. It’s such a nice escape from the concrete jungle — here you can truly enjoy calmness and greenery all around. The staff were extremely helpful and friendly, always ready with a smile and making sure everything went smoothly. Their hospitality really made me feel welcome. The room was very spacious and beautifully designed — elegant, comfortable, and featuring an amazing, huge balcony. The hotel itself is like a masterpiece. I really loved it. The pool area was just as impressive, with comfy cabanas, friendly staff, and a calm, chill vibe. The food was absolutely delicious — every dish was prepared with great taste and presentation. I tried the Polo Club sandwich with French fries — the portion was huge and incredibly satisfying. The pasta with shrimps was flavorful and well-balanced, and the milkshake was very delicious. Overall, it’s the perfect place to unwind, enjoy great service, and indulge in amazing cuisine. I will definitely be coming back and highly recommend it to anyone looking for a memorable stay. I’d love to return soon!

The hotel is very beautiful and the room was wonderful, comfortable, and clean. We really enjoyed the stay in terms of comfort and room service. However, our experience with the food was very disappointing. Although the food itself appeared clean, there were many insects and butterflies all over the buffet and on the tables, which completely ruined the dining experience. We informed the staff several times, but unfortunately, no real action was taken to solve the issue, which is unacceptable for a hotel of this level. Also, I ordered a cup of tea and waited for more than 50 minutes without receiving it, which shows poor service and lack of attention. I hope the hotel management will take serious steps to improve the cleanliness and service in the dining area.

I would like to share my experiences at the Habtoor Polo Hotel. I have been a regular guest at your hotel for nearly five years, and I truly appreciate the unique atmosphere and setting that the property offers. However, one issue has remained consistently disappointing over the years which is the air conditioning. In almost every visit, I find myself having to struggle, and in some cases, even argue, just to get the room temperature adjusted to a comfortable degrees. This is not a one-time issue, I cannot recall a single stay where this was not a problem. As a guest, I expect a standard level of comfort and proper climate control is a basic part of that. When the air conditioning fails to perform adequately, it affects not only the quality of my stay but also the overall perception and reputation of the hotel. A hotel of this class should be offering smooth, guest centered service. If basic comfort cannot be guaranteed, especially for loyal guests, it risks damaging the property’s standing in a very competitive market. I sincerely hope this feedback is taken seriously and that the air conditioning system is improved. I believe in the potential of your hotel, and I hope to see positive changes during my next visit. Regards,