Al Shohada Hotel

We had a great experience staying in Al shohoda hotel in Mecca. Mr shahadat and Mr khairul and all the staff members were very helpful. Mr Masood helped us a lot with our luggage.Tysm for good hospitality.

Great location Close to Masjid Al Haram Makka, walking distance, Noticed lot bad reviews, Sorry for the those who had bad experience. It is actually not that bad. I did get a great service they were very kind and nice people. As you can see on video they have a great selection of breakfast. My only complaint is the room to narrow and washrooms needs little upgrading, I will definitely be back again.

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by the hotel in advance. However, upon arrival, we were given rooms that were far apart, without any explanation or apology. When we addressed this issue at the reception, we were met by a receptionist named Fatima – and her behavior was absolutely outrageous. She was extremely rude, raised her voice, threw our room keys at us, and told us to leave. Such disrespectful, aggressive, and unprofessional conduct is completely unacceptable in any service environment, let alone a hotel. We then escalated the matter to the manager, who was just as unhelpful and dismissive. Instead of taking responsibility, he defended the receptionist’s behavior and offered no support whatsoever. After much pressure, we were finally given the rooms we had originally been promised. However, from that point on, the staff continued to treat us with hostility. When we called to request basic necessities like toilet paper or bottled water, we were told we “had no right” to ask for anything – simply because we had dared to complain. Our clear impression: This hotel only treats certain guests – especially Arab visitors – with respect. Guests from the EU or Asia are treated as second-class. My advice: Avoid this hotel at all costs. There are many other places where professionalism, fairness, and basic human decency are still valued.