Albergo Del Sedile

In total it was a decent hotel, with very friendly personnel, a great host and most of the hotel looks nice. We have some minor downsides - the rooms open up directly into the breakfast area, people have breakfast and may peek into your room. Also the rooms are not amazing when judging on the interior. From my point of view a little bit too expensive, but still nice.

I work in the hotel business for 30 years and I never had such a terrible experience. I didn’t knew the check in ends at 11PM. We arrived around 11:30 PM and the hotel is closed. After a few calls I talked with a lady that told me she would speak with the hotel manager in order to help us. After that I called back more than 10 times and she didn’t answer! What a disrespectful atitude with a guest that already paid for the night! This is not a 4 star property. This lady should not work in hospitality. I am now with no place to sleep. Very very very bad.

Communicated our needs to the front desk which helped us locate parking and said they would accommodate our dogs. Price quoted was €135 total for 1 night. €105 for the room, and €30 for the dogs. I agreed to this and walked to the parking garage to meet my wife and dogs. We walked back to the hotel on foot with dogs and luggage. Once back at the hotel we provided our passports and verified again that it was for 1 night stay. As we were being walked to our room with the front desk staff she informs us at that moment that it was actually €60 for the dogs, not the €30 that I was originally quoted. We left then and there after having wasted so much of our time. I realize that our experience was unique but because of it, I cannot recommend.