Alea Tulum

We had a wonderful stay! Our room was clean and attractive with a nice view. We enjoyed our complimentary breakfast and the great service that came with it. The sand and rock road leading to the hotel off of the main street was pretty rough, but passable, the first few days, but we saw a pile of gravel and it was used to smooth out the road by the time we left. If you want to use the hot tub, let them know ahead of time so that they can get it heated for you. That was really the only issue that we had. it was not in the middle of all the action, but that's the way we like it. It was an easy drive to go to the Tulum Ruins, the beaches at the national park, and cenotes.

Absolutely Untrustworthy – Avoid at All Costs We booked Alea Tulum via Booking.com and received clear cancellation policies in writing. Shortly before our arrival, the hotel informed us about ongoing construction and offered to move us to a partner hotel. While this wasn’t ideal, we reluctantly accepted the change. Later, we decided to cancel the booking altogether — well within the timeframe that entitled us to a 50% refund according to Booking.com’s official terms. However, the hotel refused to honor these conditions and made false claims, stating that we had asked for an upgrade — a blatant lie. It’s painfully obvious they’re exploiting the fact that the refund amount is too small to justify legal action from abroad. They count on guests giving up — and pocket the money. If you’re not 100% sure about your stay: stay away. The risk of being scammed is real. We lost our money, and all we got in return was a frustrating back-and-forth with a hotel that refuses to take responsibility.

- Value for money is very off! The hotel is amortized, they are showing all the time major discounts to attract more clients but even the discounted rate is really over priced; Biggest problem is amortization and no ownership when it comes to cleaning and taking care of the property; - The beach is nothing you can compare with Tulum beach. Not good to walk or swim; - Our room was amortized and there was mould on curtains, bathroom silicons, closet did not work, air-con made such a noise I slept 3 hours- we really tried to shorten the stay and get refund for the nights to come but they did not let us from the hook; we just felt we would like to leave after the first night and did not want to spend there another 4 nights but they did not allow this; - Road to the property is ridiculous, it was actually so bad it was fun - like a true safari made as laugh the first time but after we drove it 10 times it was not fun anymore; - Sun-beds looked so bad that you did not want to use them; On a positive note staff is very friendly and i feel bad they had to deal with our complaints; They also offered us another room as well but by that time we already felt bad;