Alhambra Thalasso

I had a wonderful stay ! The staff was friendly, the room was clean and comfortable, and the location was perfect for exploring the area. I especially enjoyed the food and the relaxing atmosphere. Highly recommend for a relaxing vacation!

Recently stayed in this charming hotel, which was comfortable and run by friendly competent staff throughout. Food was a pleasure & drinks service, excellent. Would recommend for the discerning traveller looking for a reliable and pleasant experience.

We had a terrible experience within Alhambra Thalasso and would urge others to read this review before booking or deciding to book. I have listed below the reasons to consider before booking this hotel: 1. Even though the hotel seems cheaper than most 5 star hotel within the area, do not be duped as we were. First of all it's not any where near a 5 start hotel - rooms and showers are very tired and in need of major refurbishment. 2. We saw cockroaches running around the hotel - which 5 star hotel has cockroaches running around? 3. They charge for everything, so whatever money you saved in booking this hotel, they will make you pay extra to redeem that. For example, they charge for any drinks if you are half board. It was shocking to see this policy and we have never encountered such a policy on all our travels. You are allowed to eat from the restaurant but not allowed to have water or any drinks unless you pay for it. Another stupid policy was to pay for pool towels a 20 Dinar deposit for each towel. They have so much mistrust for guests that they charge deposits for each towel taken. 4. They don't provide iron on request. They push you to use their laundry service at a charge, again a policy of fleecing the guest for money. 5. The toilet and bathrooms are separated which was a personal issue for us 6. The pools are too small and crowded, so don't expect much space for swimming and if you think of going to the beach it's not as close. They do have a shuttle bus but not as close as we expected from the photos. 7. Most of the reception staff are incredibly rude and are more interested in fleecing money and following stupid policies than to ensure good holiday experience for guests. 8. Any additional requests such as airport transfer you will pay more than other providers as they see guests as a cash cow. I ended up booking a private transfer for less than their quote. 9. They tend to treat French guests better than English and other guest. Again playing on the deep suspicion of guests and the (conscious or unconscious) prejudice they have. 10. There is no porter service to help you with luggage's within the hotel. We had to pull heavy luggages up and down ourselves when we arrived and left. We also had no one to take and put the luggage of from and to the private transfer We had to do it ourselves. Difficult to do when you have kids with you. When we asked for help the reply we received from the reception staff is we have no staff to help. Maybe hire additional staff rather than fleecing your guests all the time. IF YOU VALUE YOUR SANITY AND YOUR HARD EARNED MONEY AND TIME PLEASE PAY A LITTLE EXTRA AND BOOK ELSEWHERE!!