Alma del Lago Suites & Spa

Despite the hotel’s impressive location and great amenities, the service is consistently poor. The hotel staff, particularly Leobaldo and Kaspar, who work at the buffet, are particularly unprofessional. While other staff members at the buffet are friendly and helpful, Leobaldo and Kaspar exhibit an attitude of disinterest and rudeness. When we requested to be seated at a table, Leobaldo and Kaspar gave us an unfriendly response. Despite observing them chatting in the kitchen shortly before our arrival, they refused to assist us. When we asked them to clean a table, which was heavily soiled due to the high number of guests, they initially refused and began cleaning other tables instead. This delay caused us to wait for 10 minutes. When I politely requested their assistance, Leobaldo simply said, “Wait.” I waited for a few more minutes, but the couple sitting next to us left. Instead of cleaning our table, the two staff members moved on to cleaning the couple’s table, as if we were being punished for asking them to do their jobs. Although I speak Spanish, which the staff was unaware of, Leobaldo rudely informed my partner in Spanish, “I told you to wait!” This behavior is unacceptable and reflects poorly on the hotel’s management. After this incident we were left to bend for ourselves. On the positive side, the front desk staff is friendly and the cleaning staff is always smiling at guests. However, the negative reviews of this hotel are well-deserved. While the hotel has undergone a recent renovation and is not old, the service remains a significant issue. The hotel’s location is advantageous, being within a 15-20 minute walk of downtown. The views from the windows are stunning, especially at the buffet, which is a popular spot for guests seeking to enjoy the scenery. However, the negative reviews consistently highlight the poor service, which detracts from the overall experience.

Very disappointing. Had expected more. Located a fair walk from the town centre which is ok if weather is good but otherwise one is stranded. The is soulless rather than being the soul of the lake. The hotel offers very little other than a room and mediocre breakfast. There is is pool and a gym of sorts. The rooms are ok but the sound installation is poor. The hotel smelt of chlorine from the pool. The hotel feels like it would benefit from new management /ownership to make it more welcoming. The staff were individually very pleasant but there seemed to be no one in charge with an attention to detail. The fact that we were charged for a tea bag we used in our room sort of sums up how this place is run currently.

Stayed here for 3 nights. I am trying to comprehend the rating system as this was NOT a five star hotel! I have stayed at five star hotels all over the world. Maybe this is 2 star. The view from the room is great as you're right on the lake. NOTHING ELSE and I mean nothing else is good. Rooms are tired, breakfast was sub par ( went across the street for decent coffee), gym is dirty and one treadmill was broken and the staff..... As tourists, you expect kindness and hospitality. Well you won't get that here. They couldn't be bothered to help you with anything. Actually one staff person, Ezekiel (sp?) engaged us in the most awkward conversation when we returned from a hike. Housekeeping had given us extra towels so we took them outside the hotel and of course came back with them (unused). He was incredibly annoyed with the entire situation! I would strongly encourage some customer service training with your staff as he wasn't the only one. Despite the disappointment with the hotel, we ate very well and had a nice time in Bariloche.