Aloft New Delhi Aerocity

I stayed at Aloft Aerocity for an event and had a great experience. The hotel was exceptionally clean and well-maintained throughout. My room was modern, spacious, and came with all the amenities I needed. The bed was really comfortable and made for a restful night’s sleep. What I loved most was the breakfast spread — a wide variety of both vegetarian and non-veg dishes, all fresh and flavorful. The hotel’s location is super convenient, just minutes from the airport, which made travel very easy. Overall, a smooth and pleasant stay. Would definitely recommend for business or layover trips.

I stayed at Aloft Aerocity for a one-day layover to relax after a 15-hour flight from the US to Delhi, and it was exactly what I needed. The hospitality was truly wonderful — the staff were friendly, respectful, and made me feel very welcome. The hotel was exceptionally clean and well-maintained, and my room was spacious, modern, and equipped with all the essentials for a comfortable stay. The bed was incredibly cozy and gave me the restful sleep I needed after the long journey. I especially enjoyed the breakfast spread — a great variety of fresh and flavorful vegetarian and non-veg options. The location is also perfect, just minutes from the airport, making it super convenient for travelers. Overall, it was a smooth and relaxing experience. Highly recommended for anyone looking to unwind during a transit or layover. Kudos to entire staff who is maintaining Marriott brand value above and beyond expectations!

Absolutely unacceptable experience – safety hazard, negligence, and disgraceful handling We traveled all the way from London and were looking forward to a peaceful, comfortable stay at Aloft New Delhi—but what we experienced was nothing short of a nightmare. A poorly secured cabinet in our room collapsed onto my foot, causing significant pain and swelling. The fact that such a serious safety hazard exists in a Marriott-branded property is shocking—but what followed was even more appalling. We immediately contacted the hotel’s emergency line, expecting at least basic support. No one showed up. No first aid. No check-in. Not even a phone call. There was zero concern until we raised the issue again the next morning. When I personally addressed this with the hotel manager, I was met with rudeness, apathy, and complete dismissal. He casually said, “these things happen,” and told me to just check out. No apology. No concern for my wellbeing. No accountability. Just indifference. To make matters worse, the hotel’s idea of “resolution” was to refund 25% of the room charge—as if that makes up for the pain, the distress, and the humiliation of being treated like an inconvenience. It was insulting. This wasn’t just poor service—it was gross negligence and deeply unprofessional conduct. Safety in a hotel room is non-negotiable. The complete lack of empathy and urgency shown by the staff reflects extremely poorly on Marriott’s standards. We came all the way from another country and were treated with complete disregard during a painful and frightening incident. I urge Marriott International to take this seriously and investigate this matter immediately. This is not how a global hospitality brand should operate. Until action is taken, I would strongly advise travelers—especially international guests—to stay elsewhere.