Aloft Playa Del Carmen

Aloft Playa del Carmen is a gem in the heart of downtown Playa! The location is perfect — right in the center of everything, which makes exploring the city super convenient. Every interaction I’ve had with the staff has been warm and professional. On our most recent stay, they welcomed us with a complimentary drink at check-in and even upgraded our room at no extra charge, which was a great surprise. On a separate occasion, my girlfriend accidentally left her dress mixed in with the towels, and the staff went above and beyond to locate it and return it to us the very next day. That level of service really stood out. Highly recommend this hotel if you’re looking for great hospitality and a prime location in Playa del Carmen!

I can’t say enough wonderful things about this hotel and the staff. Victor, Edgar and Daniel all went out of their way to make sure our stay was top notch! These guys are a great asset to Marriott! The room was so nice, we had the breezy room with a balcony. The AC was ice cold, which we love! Slept amazing. Housekeeping did a great job of cleaning the room daily. We forgot to lock the safe one day, which had a lot of valuables… nothing was touched!! We will absolutely be back! The location was in the middle of everything!!! Didn’t need a taxi anywhere

We enjoyed our stay. We did not have house cleaning come as we read from many reviews there is a theft problem but be smart and take your valuables with you and leave what valuables you can at home. The beds were comfy, the shampoo was empty, the floor outside the shower is coming up from the floor, and our patio sliding door didn’t lock, and we could have probably asked for some of these things to be fixed or switch rooms but we just lived with it. The AC was cold and kept us very comfortable. Overall not a bad place to stay. It would be nice if they fixed these things to accommodate guests but it was not a bad hotel. All hotels have issues. We’d probably stay here again. Easy access to shopping/beach/food!