Alona Royal Palm Resort

🌟🌟🌟🌟🌟 I've just arrived for my second stay at Alona Royal Palm, and I can confidently say it’s still the best hotel on the island! My first visit was for my honeymoon, and everything was spectacular. Now, I’m back with my sister, and it feels just as magical. From the moment you arrive, the friendly staff and owner makes you feel right at home. The rooms are spacious and beautifully appointed, with bathrooms that are beautiful. And those beds? Soft and cozy, like sleeping on a cloud! The big swimming pool is perfect for lounging, and the all-inclusive breakfast is a great way to start the day. The dinner options are equally amazing—every meal has been delicious. This place is truly an oasis of peace and tranquility. I can’t recommend Alona Royal Palm enough, and I know I’ll always return here. If you’re looking for a perfect vacation spot, this is it!

My girlfriend and I stayed for 3 nights at this stunning and intimate hotel (only 10 accommodations), and we couldn’t have been happier with our experience! Located close to Alona Beach but tucked away in a peaceful and quiet area, it was the perfect place to relax and recharge. The hotel features an amazing restaurant where we enjoyed dinner every evening—it’s simply delicious! The beautiful pool, surrounded by palm trees, adds to the serene and tropical atmosphere. What truly sets this place apart is the incredible team. They go above and beyond to ensure their guests feel cared for and welcomed. I wholeheartedly recommend this hotel—it’s absolutely perfect! Thank you for everything, and we can’t wait to come back soon!

I have to say the performance of the staff in this hotel is great — they are friendly and helpful. However, this does not include their boss, specifically the owner of this hotel. Here’s the story: On the day we went to the Bohol Islands, we initially booked the pick-up service through Agoda. But just a few minutes later, due to some personal reasons, we decided to cancel the service. So we sent a new message IN THE MORNING to inform the hotel to disregard our request. However, when we arrived at the hotel, we were informed that we needed to pay the fee for the pick-up service due to a “no-show.” Although we tried to explain the situation in detail, the staff told us they couldn’t do anything because they weren’t the decision-makers — they were simply relaying what their boss had said. So, we asked to speak to the owner directly. On the day we checked out, we finally met the owner. Unfortunately, he spoke to us in an extremely insolent and disrespectful manner. His tone was loud and unkind, and he confronted us in front of other guests. He claimed that the driver had waited at the port for more than two hours and that we were not only a no-show but also canceled too late. We then showed him the message we sent — and it was crystal clear that our cancellation request had been sent before the hotel responded with the pick-up service confirmation. Still, the owner insisted he received our message IN THE EVENING on the day of our arrival. I pointed out that if we had sent the cancellation message at night, then how could it appear right before the confirmation message in the chat thread? He stood in silence, then took our phone without permission and began scrolling through our message history, as if trying to find a way to prove we had edited or manipulated something. I must say — everything he did and said made us feel extremely awful and deeply disrespected. It felt like we were being interrogated like criminals. We were here for vacation — not for this kind of mistreatment. In the end, he couldn’t find any evidence against us and finally acknowledged that we were telling the truth. And his final words to us is “OK! FINE!” — with an irritated expression on his face. We couldn’t help but ask ourselves: “Did we really do anything wrong? Why did we have to go through all this crap?” He showed no respect, no apology, and certainly no professionalism. The owner is single-handedly ruining the reputation of this hotel. While the staff did their best and were always courteous, the behavior of the owner left a lasting negative impression. It’s a shame, because the hotel could have offered a much better experience without this unfortunate incident.