Alpenhotel Kitzbühel am Schwarzsee 4 Sterne Superior

Amazing holiday experience. Location is really good. At the heart of the lake, next to the hiking track. Hotel is so nice and cosy. Rooms are clean and modern. Hotel facilities are new. Staff was so nice and friendly. Overall, we had a really nice vacation and definitely come back again.

Quiet location, best breakfast buffet ever (fresh blueberries, mango, and raspberries), and wonderful atmosphere. Great spa and unique pool, they even have curling. Really uniquely good experience. Too bad Kitzski is not a very good place to ski (crowds and bumpy narrow slopes). Will return in summer next time.

The quality of the experience did not match the cost. 2.5⭐ We spent five nights in the garden suite. The room was nice. We enjoyed having a sauna directly in the room. However, we had no control over the porch light or anyway to block it despite it directly facing the bed. On nights we were exhausted and wanted to go to bed early the light made it difficult to sleep. The food was a major reason we booked the hotel. The breakfast was great, well seasoned, and offered a variety of options. However, the five course dinners were disappointing. While the dishes were well plated, most were bland and not worth finishing. Perhaps they offer too many options and instead should have limited/fixed dishes they can then perfect. The service was wildly inconsistent. Some wait staff were excellent, while others didn't seem to know what they were doing. On more than one night we were given the wrong dishes, to then have them taken to the correct table. Once they forgot to give us main courses and instead asked if we wanted dessert. When we first visited the spa, Evangelia, the masseuse, questioned if we should be there and continued to be shockingly rude when I came back for a facial. My facial by Jolanda was great. We really enjoyed the walk around the lake. However, a stay at the hotel is not necessary for this. Overall, the quality of the hotel, food, and experience do not match what they aspire to offer. It's not terrible, but it's not great either. It's just mediocre.