Alpin Garden Wellness Resort

Beautiful location. Stunning views. (I didn’t even have to leave my room😍) Beautiful hotel & facilities, carefully thought out by the owner. Lovely welcoming staff Lucas & Juliette. Friendly & helpful house-service staff. Lovely friendly & helpful staff at breakfast. Breakfast delicious & beautifully served. What a treat. Thank you. 🙏🏼 Not forgetting the very charming Snowy 😍

One star hospitality marketed as a five star. Although the hotel is nice and facilities are good, I have never felt more unwelcomed at a stay. Similar to some other experiences in the review section, I had a few additional requests to the usual check in / check out guests and I was met with a hostile response for that. I was ridiculed for asking for a fan, and was told it is 11 degress outside and the owner Markus made a joke is the camera recording this. Some members of the staff (Giulia and Viktoria) don’t know what hospitality means and you are always met with snarky responses and snubbish behavior. There are others who are good and accommodating but the overall hostility of the others overpower the experience. Owner is horrible and i would say AVOID staying here if you need peace of mind Edit for reply to the review: We didn’t ask for a free upgrade. Our request was that we can see in your website that you have other available rooms of the same type as we had booked and if you could provide us one from the others which had a better view (given he gave us the oldest one however he had the other parqueted floor newly renovated one). We even said we are fine with carpeted floor room. Regarding the next day we again didnt ask for a free room. We asked how much would an upgrade cost, and were quoted a price twice of the difference to the one being sold online. We did see the rooms which were being charged as an upgrade and the view didnt seem any different to ours and we didnt opt for the paid upgrade so Markus STOP LYING. Reviews about you shows how you are and how you treat the guest.

I was really disappointed with my stay at this so-called five-star hotel. Before booking, I read some reviews criticizing the staff, especially “Guilia” and after staying there, I completely understand why. Her attitude was unfriendly and we never felt comfortable during our stay. Honestly, the hotel doesn’t live up to a five-star rating at all—at best, it’s a three-star experience. And to top it off, at checkout, they made us pay for the Nespresso capsules. Even four-star hotels don’t make you pay for Nespresso capsules, so I can’t believe a supposed five-star hotel would do that.