Alpina Eclectic Hotel

Oihane from the reservations team was absolutely amazing! She supported us every step of the way and made sure we had everything we needed to complete our reservation. This will be our second stay at the hotel and definitely not the last! A wonderful hotel with an outstanding team. Highly recommended!

In short, absolutely not a 4 star hotel (MAYBE a 3 star at best) and not worth the price. There are only two good things about this hotel. The hotel is in an absolutely amazing location in the center of Chamonix and is very easy to access everything by walking. It also does have an amazing breakfast buffet. Beyond that, I couldn't help but feel that this was designed for kids. Everywhere I turned it just made me feel like it would be a perfect fit for kids. The hotel is very beat up. It needs painting nearly EVERYWHERE. The balcony outside our room had loads of broken concrete on it and hadn't been maintained in years. The rebar reinforcement was actually showing through the busted concrete and was rusting. The balconies on floor 6 had no overhang so rain just came directly onto them where every other floor was somewhat protected by the balcony above. The parking garage is one of the dirtiest I've seen, and I had to go up to the reception almost every time I came or left due to the terrible gate set up they have. And people parked in my assigned space nearly every time causing me to have to go up again to figure out where to park again. On top of the desperate need of painting, tiles were broken everywhere through the hotel. I understand a few broken tiles around, but almost everywhere you looked repairs were needed. The spa had a great steam room and sauna. The hot tubs were waaaay too cold. The finishes in the spa were awful, laminated particle board that the laminate was just absolutely falling off of. Who uses laminate in a wet environment? In the end. No where near what they advertise, nor is it worth the money. Go stay somewhere else for the same amount and get a better hotel. If you do stay there, fill up on the breakfast buffet and use the steam room and sauna as much as you can as that is the only place that your money is worth it.

This is a mid 2-3 star hotel with management you'll be glad never to see again. Before our trip I emailed staff about a potential shuttle pickup from the airport. They replied with the price, and said if I want to book a shuttle, to confirm by clicking a link to pay. I thought the price was too high, so I chose not to use the service, and did not click the link to pay. They followed up multiple times instructing me that if I wanted a shuttle, I would need to confirm, and could use the link for payment. I did not want to use the shuttle. There was no need to reply to the sales email, because I was not going to use the shuttle. I filed it away like any other sales email. When I got to the hotel to check in, they would only let us check in if I paid an additional 250euro for the shuttle I never used. I explained my case, but Dmitri the Manager did not care. I didn't want to make the situation any more uncomfortable for the rest of my group, this was the first day of our TMB hike, and starting it off like this was already enough of a bummer. So I paid the extra money to check in. The rooms are also small and the hot tub is luke-warm. Staff told us they'd bring our third set of sheets, which they forgot to include initially, up to our room within 10 minutes. Took them an hour. Breakfast is good though.