Altapura Hôtel & Spa Val Thorens

Really enjoyed our stay as a family! Top : spacious rooms with breathtaking views, kids club well managed, 3 restaurants, and lounge with a fireplace a real plus, great spa treatments. Very professional team ! Pool a bit small at peak hours and ski room access a bit difficult. Overall a great experience, will happily come back next year !

We are annual visitors, we keep coming back! Great location, wonderful spa, kids club gives kids a bit of independence and something else to do, onsite ski shop, variety of room types… we can’t seem to beat it. This time our trip was made especially special by Camilla who left our daughter riddles to solve when housekeeping, our daughter adored it. Thank you Camilla, from a very excited 9-year old! You made her trip!

Altapura Is No Longer a Five-Star Hotel I have stayed at Altapura before, but this time was a completely different and disappointing experience. The hotel has dropped in quality and no longer offers the five-star luxury it advertises. Service & Housekeeping – A Joke Rooms were not cleaned most days, and towels and sheets were only replaced when requested. The concierge charged a 5% commission just to assist with ski passes—something that should be a standard, complimentary service. Management was dismissive when we raised concerns about service, safety, and food quality. Food & Facilities – Not Worth the Price Breakfast was chaotic—waiting 20 minutes for an omelet is ridiculous in a luxury hotel. The buffet was mid at best. The spa was overcrowded and dirty, far from a relaxing experience. We had to leave the hotel for dinner every night because the food was so bad. Final Thoughts – Never Again I travel to luxury ski resorts twice a year, and this was easily the worst experience I’ve had at a so-called five-star hotel. If you’re expecting real five-star service, Altapura is not the place.