Alvino Relais

I have been very well welcomed by the staff. All of them were very gentle and helpful. I think the price could be a bit lower. It is 15 min walking from the city center of Matera but the building, the pool are awesome

This is one of the best hotels I have been! Very spacious, nicely designed, big and amazing pool, plenty of sunbeds, super nice staff - everything to make your stay memorable! 🙂‍↔️😍♥️

Disappointing End to Our Italy Trip Unfortunately, our stay at Alvino Relais Contemporaneo in Matera did not live up to our expectations and marked a disappointing end to an otherwise wonderful trip through Italy. First, the positives: the entire property has been beautifully renovated, and our room was clean, bright, and comfortable. The breakfast was decent, though lacking in variety. However, we were unpleasantly surprised to find that the mozzarella served on one morning tasted spoiled. The main reason we chose this accommodation was the pool, which we had been looking forward to enjoying as a relaxing break during our travels. To our disappointment, we were unable to use the pool on both our arrival and departure days due to private events. While we were informed about the closure on our arrival day two days in advance, the closure on our departure day was only communicated to us that very morning – despite the fact that it was due to a pre-scheduled wedding. Initially, the staff member we addressed our concerns to showed little understanding and tried to argue that we could have used the pool twice, which felt dismissive. We believe that access to the pool should be guaranteed until checkout time on the day of departure – or guests should be clearly informed well in advance if that’s not the case. To their credit, the management did offer an apology before we left, but overall, the experience left a bitter aftertaste. Unfortunately, we cannot recommend this property, especially if you’re booking it with the intention of enjoying the pool – as we did.