Amari Phuket

The hotel is nice, clean, and in a good location. However, I had a mixed experience with the staff. We originally booked for two nights, but since we liked Phuket, we wanted to extend for two more nights. I told the receptionist (a lady) that I would pay later in the evening after coming back from outside, especially because I had already paid for one more night and all my belongings were in the room. But she suddenly got upset and insisted that I had to pay immediately, saying, “How do I know you won’t check out suddenly?” After a long discussion, I got frustrated and decided not to extend anymore. Later that evening, Oscar from the reception asked me how my stay was. I explained what had happened in the morning, and he kindly apologized on behalf of the hotel, gave me a cute elephant doll as a gift, and even suggested nice places to visit. Thanks to him, I decided to extend my stay after all. Another small issue was that the room service was quite slow, and sometimes the food and drinks arrived cold. Overall, the hotel is beautiful and clean, with some minor issues in service.

Good location and beautiful views but the staff behaviour and the service for the charges taken were definitely not worth it. While some of the staff were polite several of the staff members need training regarding basic courtesy in dealing with guests, especially people at reception. Thinly veiled sarcastic and dismissive comments when the guests are making basic inquiries really ruins the mood. Also the amount of money we were charged was way too much for service, the size of the rooms and the general amenities provided compared to other hotels we've stayed in. Food could be better.

My experience at Amari Hotel was, unfortunately, one of the worst hotel stays I’ve ever had. The problems began with a prolonged and unnecessarily complicated check-in process. While I understand there was an issue with our reservation, the solution offered was far from ideal and lacked flexibility or proper customer care. The room size was shockingly small—far smaller than what one would expect for the price and rating of the hotel. One of the most frustrating aspects was the shuttle club car service between the lobby and the rooms. The wait times were excessively long, and there was no clear or fair system in place to determine the order of service. On multiple occasions, we noticed that other families—often of different nationalities—were prioritized, even when we had arrived first. We raised these concerns with both the security personnel and the employee coordinating the transfers, but disappointingly, nothing was done, and no feedback or follow-up was provided. The pools were extremely small, especially in comparison to similar hotels, and the breakfast was both limited in variety and poor in quality. Frankly, I don’t understand the high ratings and recommendations this hotel receives. Aside from the convenient location, none of the services met our expectations. Lastly, while the checkout process was relatively quick, it was not handled professionally. No one asked about our experience or if we enjoyed our stay, which felt dismissive and showed a lack of interest in guest satisfaction. In summary, this stay was deeply disappointing, and I would not recommend this hotel to others. It is not worth the price