American Hotel Atlanta Downtown Tapestry Collection Hilton

Loved the history of this place! The location was perfect. We used the subway to get there from the airport, and the station is super close. If you're looking for some morning coffee, the Corner Bakery is a five minute walk! Our room was cute, clean, and comfortable. We enjoyed our stay here!

I would like to start by saying the kindness and politeness from staff and valet was remarkable!👏🏾 With that being said, as not only a Hilton member but just for the amount I spent per night for a downtown Atlanta hotel, I was shockingly disappointed. From missing bathroom products, broken room fridge, multiple mystery carpet stains, hallway smells, and bugs in the pool. 😳 I expected more, however with the convenience of being close to the hospital for my grandma’s surgery, it did the job. Definitely left my family surprised compared to previous Hilton stays however the staff alone made it an enjoyable stay.

Update - Response to manger's response: Manager did not provide other accommodations, he told us to go across the street to the other hotel. I also called the morning of to see if we could get early check in, and no one answered the phone. It rang for like 5 minutes. You should call customers if there's an issue with a reservation before canceling, especially when the reservation is made months in advance, but your response tells people all they need to know about the service your hotel provides. Original review: Booked a room months ago. Checked in on the app the day before. Went to the front desk when the app wouldn't open the lock to our assigned room. Was told my card was declined (even though I had a confirmation number), and that they gave away our room and had no rooms left. Not great for Saturday at 9:30pm. Was not given any notice about the card declining or the room being given away until we got to the front desk. Could have very easily provided an updated card if they just had called. The only people who were helpful there were the valets. I'm a Hilton Honor's Member, and I'm prob going to use my points and then try another hotel brand. Avoid.