AMERON Hamburg Hotel Speicherstadt

Very polite people working there, restaurant had excellent food. My room did not have fridge but the reception stored my beer and other things in the fridge and I could withdraw and deposit on daily basis. I recommend the hotel and will come back next time I am in Hamburg.

Beautiful surrounds, perfect location and good parking option attached to the hotel, great ambience, nice rooms. Plenty of great places in close walking distance. The kids slippers, glass and welcome pack was a lovely addition - this feels like an adult hotel which is friendly to kids. We didn’t eat at the hotel. Would absolutely return on future visits to Hamburg.

I recently stayed at this hotel and unfortunately had a very unpleasant experience. When we arrived at the reception, the elderly man working there looked at us strangely and told us that there were no available rooms. However, when we checked the hotel’s website, it clearly showed several available rooms. We ended up booking a room online while sitting on the lobby sofa. When we returned to the reception and told him we had made a reservation online, he suddenly claimed that he “didn’t see it” and that there were rooms available after all. This back-and-forth was confusing and unprofessional. Eventually, we were given room 201, but to our surprise, it had no bed and was in a very dirty condition. We took photos and went back to the reception to report it. The receptionist acted surprised and claimed he had no idea about the state of the room, but he did give us a different room after that. The whole check-in process was stressful and poorly handled. The receptionist was not welcoming and came across as rude at times. It felt like we were not wanted there. This is not the kind of experience I expect when staying at a hotel, especially when paying for a night’s rest. Cleanliness, professionalism, and basic courtesy were all lacking. I do not recommend this hotel based on my experience.