Amrai Suites

We were traveling through the Montafon region for a hiking trip in the Austrian Alps and chose Schruns for its strategic location. We did not expect to find such a high-end hotel and were pleasantly surprised from the moment we arrived. The entire experience was perfect. The hotel building itself is unique and beautifully designed, with a blend of modern style and traditional Alpine charm that carries through to the rooms. Our room was spacious and tastefully decorated, featuring a large and incredibly comfortable king-size bed, a cozy seating area, and a balcony. The design struck a perfect balance between contemporary comfort and local cultural touches. The wellness facilities were a highlight. Guests have access to a stunning half-open, half-covered rooftop pool with mountain views, as well as another pool on the ground floor. There’s a variety of saunas, relaxation rooms where you can unwind with a book or music, and complimentary cold drinks, teas, and snacks. A full menu of massages and treatments is available at an extra charge—we booked a full-body massage and found it incredibly relaxing. The fitness room is also worth mentioning—spacious and well-equipped, especially compared to other hotels we’ve stayed at. It made it easy and enjoyable to keep up with our workout routine. Breakfast was absolutely outstanding, offering an extensive spread of meats, cheeses, fresh fruits and vegetables, breads, pastries, jams, and both hot and cold beverages. Eggs and omelets were made to order with your choice of toppings. The dining room was beautifully decorated, and we found ourselves lingering over long, relaxed breakfasts. The hotel also offers a five-course dinner and has a grill restaurant. Unfortunately, both were fully booked when we tried to reserve a table, so it’s definitely wise to book in advance. Upon arrival, you receive two complimentary drinks at the hotel bar, which serves a nice selection of local wines, well-made cocktails, and surprisingly—some of the best coffee we had in Austria. The staff were consistently warm, helpful, and professional, which truly added to the overall experience. While the hotel isn’t cheap, we felt that the level of service, facilities, and overall experience more than justified the price. Some days we spent hiking the region’s stunning nature trails, while others were happily spent relaxing at the hotel. All in all, we had an excellent stay and would absolutely return in the future. Highly recommended.

Summary: A mixed experience in beautiful surroundings. Great facilities and location held back by service issues that could easily be addressed with better staff training and adequate staffing levels. Details: We recently spent a week at this hotel with our family, and while there were some wonderful highlights, the experience was unfortunately marred by service issues that prevented it from being the exceptional stay we had hoped for. ## The Positives **Accommodation & Facilities** Our room was absolutely fantastic - spacious, beautifully appointed, and felt brand new throughout. Having our own kitchen, sauna, and steam bath made the stay feel luxurious and convenient, especially for a week-long visit with children. The hotel itself is stunning, clearly well-maintained and thoughtfully designed. The spa and pool areas are truly impressive, offering something for everyone. The breakfast was exceptional - varied, fresh, and high quality. We were also pleasantly surprised by the fairly priced ‘Jause’ and found the à la carte restaurant to offer very good value for money with quality dishes. It’s worth noting that the staff at the à la carte restaurant were exceptionally attentive and professional - a refreshing contrast to the general service experience elsewhere in the hotel. **Location** The hotel’s setting is absolutely beautiful, located in an area that offers plenty of activities both in town and the surrounding region. It’s particularly well-suited for families with children, with numerous attractions and outdoor activities within easy reach. ## Areas for Improvement **Service & Hospitality** Unfortunately, the service experience significantly detracted from what could have been an outstanding stay. From the moment we arrived, we didn’t feel particularly welcome. While we received a welcome drink, the check-in process was frustrating - we had to ask multiple times to complete our check-in and waited quite a while to access our room, despite the hotel not appearing busy at all. Throughout our stay, it became apparent that the hotel seems understaffed. While individual staff members were friendly when engaged, the overall service culture felt lacking. There were instances where staff would avoid eye contact or walk away when they saw guests approaching, giving the impression they were trying to avoid additional requests. **Communication Issues** The front desk phone service was almost non-existent during our stay - they mostly didn‘t answer the phone, which became quite inconvenient when we needed assistance or information. **Restaurant Booking System & Room Service** The hotel operates a slot-based booking system for restaurants, which in principle makes sense to avoid overcrowding. However, this isn’t communicated to guests in advance, leading to frustration when families discover they can’t get a table without advance booking. This system can be particularly challenging when traveling with young children where flexibility is often needed. Additionally, while the website advertises room service, the reality is quite limited - essentially only a 5-course menu is available for room service, with no other options. This was disappointing, especially during a week-long stay when you might want simple, quick meals delivered to your room. ## Overall Assessment This hotel has all the ingredients for an exceptional experience - beautiful facilities, comfortable accommodations, great location, and good food. However, the service shortcomings and apparent understaffing issues prevent it from reaching its full potential. It’s perfect for a weekend getaway where you can enjoy the beautiful scenery and excellent facilities, but don’t expect the renowned Austrian hospitality and service standards that make a stay truly memorable.

We came to Amrai Suites as external guests, just to have a drink at the bar, and the experience was honestly terrible. The woman working at reception didn’t even say hello – not a single greeting or smile, just pure unfriendliness. We stood there waiting for about 15 minutes without anyone acknowledging us. What’s worse, the receptionist didn’t bother to inform us that the bar only opens at 4 PM. We were just left hanging, until some gentleman finally told us to go to the restaurant instead. So we went there – and again, no one around. At this point, we seriously questioned if anyone was actually working in this hotel. Please talk to your staff about basic courtesy and communication. Also, it wouldn’t hurt to have more employees on duty. Waiting 15 minutes for a draft beer is unacceptable. Not a welcoming place at all – won’t be coming back.