Amsterdam Hotel

We had such a fantastic stay at Hotel Amsterdam. From the moment we arrived, we were welcomed with warm smiles and exceptional service. Every staff member, from reception to housekeeping and the restaurant, went above and beyond to make our stay perfect. The reception team made check-in seamless and was always available to help with anything we needed. Housekeeping kept our room spotless with great attention to detail. The restaurant service was outstanding, and the food was absolutely delicious, making every meal a highlight. The hotel has such a welcoming and comfortable atmosphere thanks to the amazing team. We highly recommend it and will definitely be returning. Could not recommend enough 💯

Great location just 10 minutes from the city center, friendly staff, and quick check-in/out. Breakfast was decent. However, the bathroom had a glass wall with a curtain that could be opened from the room side – not ideal for families. The room showed signs of wear, and the spa was small, required booking in advance, and had an unpleasant smell in the saunas.

TASTY AND COZY, BUT RUDE AND IRRESPONSIBLE I’ve booked a three day stay at the Amsterdam Hotel in Belgrade because the room interior looked comfortable and stylish and there were nice photos of breakfasts that had the needed diversity of meals, but I had no idea my long-awaited vacation would be darkened by utter lack of service and care and a blame game with receptionist Roknić N. On the last day of our stay, 29th of July, there was an energy shutdown in the morning around 9 o’clock. There was a loud beep and harsh white light flooded our room. Me and my wife woke up around that time and we couldn’t use the facilities we’d paid for: we couldn’t use the bathroom with comfort because it was dark, couldn’t charge our devices and our door was unlocked that made us anxious. We went down and Roknić N. said it was maintenance (we weren’t told about it in advance). Then we went to restaurant for breakfast, because we were told the elevator and restaurant works. When we came back to our room the sharp white lighting was gone, thankfully, but there wasn’t any electricity thought the room card was in the needed place. We were disappointed by that, but decided to wait a bit. There were no positive changes in 10 minutes. We decided to go the reception to ask for a compensation or for some extra hours of stay. We wanted amends we deserved for the spent money. When we arrived at the reception desk it was something between 10 and 10:30. We explained the problem to the Roknić N. and said we want compensation or some extra hours of stay. The welcoming smile vanished from her face instantly, her tone changed to irritated and firm and she started to talk back. “It’s not our fault”, she said. Whose fault is it then? Aren’t you the representative of the company who provides me with care and safety during my stay? Even if it’s not your fault directly, you must stick to your offer. If it’s less than you promised, you should make a partly refund or make other amend that would suit the customer. What kind of irresponsibility is that? She didn’t even say sorry. Moreover, she started to blame US. “You didn’t come to me earlier”, she said. Seriously? Is that the reason why you decline to take the responsibility? It was difficult to stay calm, but we managed to do that, although ms. Roknić was talking to us with a smug smile that meant to me that she is not going to help us, but she has a fight with us she thinks she is winning. When we said that we have the recording from our room, she made a call and when we came back everything was working properly. She told us that electricity wasn’t there for 15 minutes, but it wasn’t there for more than an hour. Behavior of the receptionist shocked us, especially, on the contrast to the previous one and was the last drop that spoilt our stay at the Hotel. I call for the administration of the Amsterdam Hotel to reprimand Roknić N. if something like this happens for the first time. If there were occasions like this before, I ask you to fire ms. Roknić, because I strongly believe that people working in the hospitality business should never behave like this, mocking the tenants with the smile during problem discussions and saying “we’re not responsible for the fact that you’re not comfortable”. It’s about care and help, not about fight and pride. I believe it is not adequate for her post. (I would list all the wonderul things we had there and some other disadvatages, but, unfortunately, I’m runnibg our of symbols). CONCLUSION: Although the first days of stay were wonderful and we had a cozy room with the soft bed, finger-licking breakfasts with a spectacular view on the beautiful Belgrade, all the minor minuses and especially the receptionist behavior spoilt our little 3-day vacation in the capital of Serbia. Unfortunately, we decided not to return to the Amsterdam Hotel if there won’t be any changes of policy, because we can’t tolerate any disrespect and we want to get all the services we pay for.