ANA Crowne Plaza Toyama by IHG

shoga tsuda from front desk is full of joy and smiles. This hotel is 5 stars from the check in experience.

ACP Toyama, wow, disappointing. Arrived at the front entrance, staff came out to inquire about my situation, so far ok, then some Japanese couple in a fancy car arrived and the staff thought they are now more important than me. Nice 👍 Job well done, selective Hospitality or even so far as racism? Check in was lacking any recognition, they couldn’t bother to check my IHG status, needed to spell my name for them, wow again. Inquired about oven sides but it seems people in Toyama don’t go to the beach 🏖️🤔? Bell staff was helpful with my luggage & my bike could be parked right in front of the hotel ( no security still a fee to be paid ). Room, large corner room, and soo run down. Hotel is old I guess but that was the worst bathroom condition I have encountered in an Ana Hotel. Corners of bed in frays, the curtian is moth eaten ( large holes ?), not sure bedbugs but my back turned spotty red the next morning! Due to corner room & high level, ok noise level. IHG benefits, a newspaper ( of course the Japanese kind 🤣), 50 % of a non existent minibar 😂laughable bad ! Cafe cake counter , only looked, staff was interested in selling and fruits decor already decided to drop off and lay beside the cake, pfuhh ! Did not use their F&B facilities. Check out, fairly fast but again lacking genuine hospitality. Can’t recommend at all.

SCAM ALERT! Booked a "mountain view" room specifically hoping for the famous Tateyama Mountain view as advertised on their room photos and room details. Instead, we were given a view of a different, unnamed mountain and told the Tateyama side was fully booked. This is incredibly misleading. The hotel needs to clearly specify which mountain view is offered for each room type. A complete disappointment.