Anik Palace Hotel

My friend and I stayed at Anik Palace Hotel, Cambodia, in November last year for three weeks. This was our second time in the Anik. Our holiday was amazing and we are going for four weeks in September this time. The hotel is situated in a nice area quite near central market which we love. The hotel decor is in 1700 style French renaissance and is quite unique. Housekeeping staff keep the rooms immaculate and nothing is too much trouble. The reception staff and management are exemplary and all will go the extra mile. Cambodian people are so genuine and friendly and make you feel safe. The last week of my holiday I was unwell and the management and staff were very caring and concerned about my health. This hotel deserves the highest review possible in my opinion.

Great place and they once surprised me with birthday cake greetings. Thank you Anik! Great room with a vintage working telephone. Great buffet! Great swimming pool! Great service! The location is not close to many stores or restaurants but Tuktuk is cheap if you want to go someplace to hang out

Me and my partner arrived at the hotel and were greeted very warmly with a cold towel and fruit juice. The staff then informed us they didn’t have our reservation (dispite us having paperwork as evidence). Their solution was for us to call the travel agents back home which we couldn’t do due to the time difference and the fact we had our UK phones. The hotel staff then said we can use their phone but for a charge. 20 minutes passed and they magically appeared with our room keys saying “they’d found the booking”. Got to our room and all was well. The next day we went out and returned to find our power had gone in the room, we sat there watching 3 guys working in the ceiling to then be relocated to a different room. The new room absolutely stank of stale cigarettes which we think was coming from the air con. Each morning we were awoken early with cleaners shouting at each other in the corridor. The rooftop terrace was lovely and the hotel is in a cracking area which is such a shame considering Cambodia is an amazing country. I don’t usually leave reviews but definitely consider a different hotel in the area. Me and my partner feel this “palace” has ruined our experience of the country. Even an apology would have improved our mood as we understand it is an old hotel and there are issues which can’t be avoided, but the worse part was the absolute lack of empathy towards the guests and willingness to help when issues were reported.