Aonang Hill Krabi SHA Extra Plus

We absolutely love our stay here at Aonang Hill. Everything was great and we wish we could stay longer. The receptionists are friendly and welcoming. They were always approachable when we seek for their help. We got their help to book a shuttle van to the airport and it was hassle free. The shuttle van arrived on time and it was a smooth trip to the airport in only 30 minutes. The breakfast served was amazing, and lots of options to choose from. We stayed for 3 nights, so got to enjoy the slight changes to the breakfast menu daily. 😋 The shuttle van to Aonang beach was a bonus! We love this service as it saves us time and energy from walking to and from the beach. It departs from the hotel every hour. The driver goes above and beyond, we truly grateful for it. Apart from that, the views of the cliffs are magnificent, especially during sunny days. We enjoyed relaxing in the pool while enjoying the beautiful view of the cliffs. This place exceeds our expectations and we hope to be back again someday. 🥰

This place with just a few touch ups is no less than a 4 star hotel. They just need to make a few changes like having a staff during night hours and also making sure no water issues. One of the days the water was put and came back by 1 pm. Rest everything was great. The breakfast was top notch. They also helped renting bikes. They were honest and no scams.

PLS AVOID THIS HOTEL AND SAVE YOURSELF THE HORROR!! Property is great,breakfast is fine no problem with the hotel but one staff member at the reception I’want to complain about is Noot . We were checking out on our last day in Krabi. We were leaving with fond memories of Thailand just when Noot decided to ruin our whole experience and outlook on coming back to this hotel next time or recommending to anyone .We were told to pay an extra late fee of 200 bht bec we checked out at 12:40 pm instead of 12pm. Noot said she called our room but we never got a call from her,mind you all the 4 days we stayed there they were communicating on WhatsApp not the landline ever .When my husband asked her how come she never mentioned the late fee while we checked in or when he come at 11am to re confirm on the check out timing earlier she got all aggressive and her whole tone in voice changed. Instead of accepting her mistake she pounced on us.That’s when i intervened and asked her why was she behaving so rude it’s not like we didn’t say we weren’t paying all we asked is why wasn’t it told to us earlier . She threatened us and called the cops . Saying I’m calling the police to talk to you’ll !! I mean do you expect anyone to be calm on hearing that ? I obviously reacted like anyone would and asked her what was the need when we are ready to pay the late fee. She still went ahead and said no you speak to the police. I had to record her video bec she could lie to the cops saying we didn’t and glad i did. When i told her i have a video she got furious and said we have you’ll on camera too and you’ll are not allowed to record us. So why was her response “ we have you’ll too” So the hotel can record us but we can’t ? I asked her why does the police have to cover up and speak on her behalf if she couldn’t communicate and is incompetent as an employee. Infact if we knew earlier we could have extend our stay till 4pm bec we had a late evening flight .Does Thailand police have nothing better to do than come rescue her of her bad behaviour? Pls fire this employee she had no right to do what she did she harassed us on our last few hours in Krabi . She also seemed racist towards us bec we were from India she spoke rude to us . We accepted our fault of being late but only if we were made aware of the late fee it would have helped . But Noot was a nightmare .Pls refrain from going to this hotel if you don’t want to ruin your holiday. Also if you check the other reviews you will see all the complains are only staff related most of which are about their bad behaviour and some of even stealing money . Pls pls avoid this hotel . Since I couldn’t revert to your response - I am leaving this note for the Hotel management who replied to my complaint -Tipwan . Dear Tipwan ,Thanks for your response.I understand you want to save the hotels reputation by covering for your staffs Noots bad behaviour but I can assure you she called the police on us and even insisted we wait till they come.Since we were planning on spending our last few hours shopping for family and friends my husband asked Noot to call the police once we are back if she needs she then decided to make peace with us.Let me tell you she mentioned and even spoke to the police on call in front of us.I can confirm there was no language barrier issue unless she just pretended to speak to the police which is a clear “threat” to your guest.I had a video of her as well but I don’t chose to share share it with respect to her as she is a woman and we don't need to “threaten” people like she did.And about keeping you’ll informed if we needed more time, I guess you should tell this to Noot to inform the guest's about the extra charges which would be helpful .