AP Premier Batam

The hotel is very near the harhour bay ferry terminal with some popular eating spots nearby. But the main praise for is for the service! Staff were attentive and very patient. As ours was a group booking, i requested for a non smoking room last minute and they accorded to my request. Further more when i gave a feedback that the TV in my room was small unlike some of the other rooms( apparently they are going thru upgrades for their TVs) they immediately sent technicians down and replaced to a bigger TV for me in 30mins. Rooms where clean. Breakfast spread is very decent. And a shout out the the GM for helping out in our group bookings and taking down our feedback very seriously! Would stay here again on my next trip here!

It’s only our first night here at AP Premier Batam Hotel, and we already feel right at home! From the moment we arrived, the staff has been incredibly warm, thoughtful, and attentive. Check-in was impressively smooth, especially appreciated as our toddler was asleep at the time. The team ensured everything was handled quickly and quietly, which made a huge difference for us. And then came the beautiful surprise waiting in our super clean room: a lovely cake and romantic honeymoon decoration that truly blew us away! My husband and I were so touched by the effort and attention to detail. It’s rare to experience this level of heartfelt hospitality, and we are genuinely grateful. We still have four more nights to enjoy here, but if the first night is anything to go by, this is going to be a memorable stay. Thank you to the amazing staffs, DEDE, MELANI & TEAM for making us feel so welcome and special! We’ll definitely be back here when we’re in Batam! 😍

Our church held a camp here from 19 to 22 June 2025 with 170 participants. Meals were generally good, though the BBQ dinner on 21 June was poorly managed with slow food replenishment and not enough servers. Rooms were comfortable—especially the Family Suites and Quads—but a bit old, with poor soundproofing. Some campers were disturbed by late-night karaoke noise, which the hotel resolved after feedback. Staff were polite, though not all spoke English fluently. Special thanks to Mdm Grace Lee (Sales Manager), Glenn (Front Desk), and F&B staff Roy and Farhan for their excellent service. The gym and pool are dated, and we had concerns about pool cleanliness after two children developed skin allergies. Overall, we appreciate the hospitality but hope for improvements in facilities and event handling.