Aparthotel Prestige & SPA

We had a lovely room with a beautiful view of the mountains. It was well-equipped with everything we needed – plates, fridge, towels, hair dryer, and shower gel. A big bonus was the underground parking, and we really appreciated the suggestion from the administrator to leave our bikes in view of the security cameras – that gave us peace of mind. Thank you for that! Unfortunately, some aspects of the stay could be improved. It was disappointing that other guests smoked on their balconies and didn’t respect quiet hours at night. Breakfast was delivered to our room each morning, which was convenient, but it usually arrived quite late – between 8:15 and 9:00 AM. Overall, it was just okay, and we wouldn’t recommend it or choose to include it next time. The staff experience varied depending on who was at reception. While not particularly warm, we got used to the generally reserved hospitality we’ve encountered across Poland. Housekeeping was a weak point. They only clean if you hang the sign on your door, which is fine, but the service itself was lacking. Floors weren’t mopped during our entire 8-night stay, and some areas were sticky when we first arrived. Towels were replaced, but sometimes not in the same quantity, and toilet paper was provided quite sparingly.

The location and the view are amazing. For a short stay, the rooms and services were kinda acceptable. First timers need to be careful when visiting in summer since not all their rooms are air conditioned. Also, you need to be very careful when selecting your breakfast from the list of options offered. They mixed up once and we ended up having the wrong bf that they kindly changed after 2 hours, which was too late as we ordered bf from a delivery app and were on our way out. Some of the staff were nice, others weren’t really. However, check in and check out was smooth. As for the room services, you need to pay attention to that while booking. Our booking came with 2 complimentary cleaning services only. Although we enjoyed our stay, I don’t think I would consider booking here again.

Hello everyone. What can I say about this place. Not bad. Would not recommend to people who want to relax in silence. Because there was a possibility to bring a pet. We had 4 dogs on our floor. We had to listen to the dogs singing all the time. When we went out on the balcony the view was of mountains and dog shit. The whole garden was covered in dog shit. Very romantic... The spa had the maximum amount of chlorine. Can't stand more than 10 min. There were a lot of comments about that too. But I don't think anything will change. Next... And most importantly (SERVICE STAFF) Lots of questions about professionalism. Treatment of customers. Three ladies at the registration desk. All sitting on the phone. No respect. Ask questions can barely get a normal answer. The reservation was for a week. And the room was not cleaned. Just dropped clean towels on the bed. Also question about this attitude. On the website it says that they change the towels and bed cover min after 3 days. This was also not done. But thank you for the towels. We went to the Registration desk to ask for extra kitchen towels and a roll of toletes. I asked in English. P.S I understand and speak Polish. The girl at the desk laughed about it sharing the information with her colleague. I was shocked. The management needs to think about the people who work there. Too bad. They have to do everything to make people want to come back. But unfortunately... there is nothing more to say. I hope my comment will help others who want to take a room there.