Apartment Lux Stratford London

stayed here for a few days while moving houses, the team are all super friendly and professional. Had lovely interactions with maintenance, both day and night reception and housekeeping. Alla from housekeeping especially helpful and sweet! Would love to stay again

Check-in and out was smooth and easy. only a 10 pound up charge to check in early. It's about 16 minutes from a couple tube stations. The bed was sooo stiff though, it was hard, felt like I was sleeping on a table or something. There were complimentary croissants in the morning.

We travel almost every month in different countries. We've stayed from 3 to 5 star hotels but never in aparthotels. We don't request for our rooms to be tidied up very often. Usually in a week stay, we'd request tidying up our room once, very seldom twice a week. If it's 4 to 5 nights, having the room clean once is enough. Yesterday, I hang the sign at 8:30 am saying that we need cleaning. The sign says it should be placed outside the door before 10:30 am. We came back at the hotel and the room was not clean. I asked my husband to asked at the reception for new towels and for someone to take out the trash since no one cleaned our room. This morning at 4:45 before we head to Brussels, we hang the sign again asking for cleaning service. Due to delays to our trip, we decided to go back to London. I was back at our room around 1 pm. The room was not cleaned. I was thinking that it was easy to overlook the sign at our room since it was located in the corner. I went down to the reception and asked. The receptionist asked the cleaner if she can include our room in her list. Then the cleaner REACTED as if the request was made late that she could no longer accomodate the request. So surprised of the cleaner's reaction and how reluctant she was. I explained that we requested yesterday for cleaning service but we did not get it eventhough we hang the sign at 8:30 am. The cleaner said that cleaning service depends on the room and asked the reception if it was weekly stay. The receptionist said it was 4 night stay. The cleaner said she can clean the room tomorrow which is no longer needed since we will be checking out. The cleaner said she could bring towels, tissue paper and take out the trash. But didn't have time for cleaning our room. I mentioned that someone from the reception last night took out the trash when my husband mentioned that our room was not cleaned. Then the cleaner and the receptionist responded that if it's towels and tissue paper, I can get it anytime at the reception. These 2 totally missed the point. So I did not argue anymore. I instead inquire through aparthotels Whatsup regarding their policy in cleaning the room since this is the first time we stayed at aparthotel. A simple inquiry that can be answered by their customer service representative right then and there, but up to now I have not receive any response. We just tried aparthotel since my husband and I will be in London almost every month and will be staying a week up to 10 days. We want to sometimes cook dinner or prepare breakfast in our room while we are in London. This is only possible in aparthotel or AirBnB. Good thing we experienced this before booking our stay for next month and August.