Apex Waterloo Place Hotel

The hotel boasts one of the best locations, right in the heart of the Old Town, situated on the main shopping street and next to Edinburgh’s newest mall. It is also considered one of the top hotels in terms of service and facilities, including a swimming pool, sauna, and fitness center. It also stands out for the professionalism, friendliness, and prompt responsiveness of its staff. I would like to extend my sincere thanks to the receptionist, Anastasia, who handled my check-in with exceptional warmth and friendliness. Her constant smile and willingness to assist—even helping me with my luggage—truly stood out. I especially appreciated her knowledge of the Arabic language. In fact, all the hotel staff exceeded my expectations, and I am genuinely grateful to each of them.

Overall, we had a good stay at the hotel, great location, comfortable room, and friendly staff. However, the housekeeping and maintenance could definitely be improved. We noticed a few issues in the room that could have been avoided with a bit more attention to detail. That said, once we reported them to reception, the team was quick to respond and keen to help, which we appreciated. With better housekeeping and maintenance, this would easily be a 5-star experience.

Overall a very nice experience. The location is excellent and the hotel comes with everything you would expect for the price. Breakfast is very nice and the staff were lovely. Location is also excellent and everything is within a 20 minute walk. Only a few small gripes. The aircon in the rooms is very poor, and if you come in very warm weather it may be an issue. The pillows are also quite flat and were not very comfortable. Otherwise very happy.