Apollo Hotel Utrecht City Centre

I arrived late at night and only stayed for one night, but I truly appreciated the kind and friendly service. The daytime staff were also very young, but they were always willing to help, even though my English isn't very good. Their attitude made me feel very comfortable. The facilities are a bit old, but I think this is a safe and reliable hotel where you can stay with peace of mind.

My stay here was fabulous! This hotel feels like home. It is convenient, located close to Utrecht Central Station. The staff is very friendly. There were snacks and treats available at the reception desk during my stay. My room was quiet and comfortable.

Overall Experience: My stay was extremely disappointing and not up to the standards I expected. I’ve been traveling regularly since 2019 and have never encountered such issues before. 1. Water Outage There was a complete water outage for an entire day. I was unable to perform basic hygiene activities. Despite calling reception, no action was taken for 45 minutes. I had to use my own water bottle to manage minimal hygiene needs. 2. Room Cleanliness Due to the water outage, my room and toilet became dirty. I requested cleaning at the reception. When I returned later, the room was still unclean and disorganized. I documented the condition with photos as evidence. 3. Breakfast Quality The breakfast was below expectations. Some items were served cold, as if prepared days earlier. This significantly affected my overall impression of the service. Conclusion: I feel that my money was wasted during this stay, especially due to the water outage and lack of responsive service. I hope this feedback helps improve your service quality for future guests.